Desktop Support Technician

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician. Candidates must be able to work fully onsite in Pikeville, KY. Base pay range $18.00/hr - $20.43/hr Job Description We are looking for a knowledgeable Desktop Support Technician with a high aptitude for customer service in the Pikeville area. Our client’s technicians interface with the agency users remotely and in person, so customer service skills are as essential as technical skills. Qualified candidates must maintain a valid driver’s license and lift and carry heavy objects or work in uncomfortable positions for extended periods of time. Candidates must have experience related directly with desktop support (one to two years minimum preferred), including but not limited to installation, troubleshooting, and repair in a windows-based environment. The candidate also needs to possess basic network troubleshooting skills. Preferred Skill Sets Excellent customer service and communication skills. Computer equipment configuration, setup, and installation. Experience in ticketing software (preferably ServiceNow). Ability to work under pressure. Hardware and software experience. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting and Government Administration Medical insurance Vision insurance 401(k) #J-18808-Ljbffr