Project Manager

Project ManagerLocation: Sunnyvale, CA – Hybrid Role Duration: 12 months Primary Function of PositionThe Project Manager is accountable for providing cross-functional project management on behalf of the Global Services Business Unit (GSBU) in support of new product development/introduction and executing key strategic initiatives. The Project Manager serves as the primary liaison between client's Engineering teams / Engineering PMO and the Field Service, Technical Support, Customer Success, and Service Operations teams supporting each product. With the development and introduction of new products, the Project Manager identifies service strategies, service requirements, risks, deliverables, schedules, and drives the cross-functional effort to execute Global Services readiness to the project plan. The Project Manager will tightly align with upstream/downstream business partners across assigned Client product line(s). The success of the Services Program Management (SPMO) team is mission critical to the success of the worldwide Global Services Business Unit (GSBU). This is where your leadership, hands-on experience helping global service organizations, fascination with robotics, and your passion for leading change within a complex, fast-paced, highly regulated environment can make a direct impact.Essential Job DutiesProvide functional, strategic, and tactical leadership to project teams accountable for new product introductions (NPI) or ongoing product sustainment on behalf of the GSBU; ensuring appropriate planning, communication, risk mitigation, and business unit readiness in alignment with product development and commercialization target datesCreate and maintain project schedules, budgets, and communicate status and risks cross-functionally to GSBU stakeholders. Integrate with Engineering during product development to drive service requirements upstream to Engineering, directly impacting product design and the ability of the GSBU to efficiently install, troubleshoot, repair, and maintain the product. Ensure that domestic & global service strategies, assumptions, business opportunities are measured & periodically reviewed throughout duration of project execution & initial product launchMaintain a portfolio of working projects for assigned program, organize and run design review meetings to Services leadership team Exceptional partnership and communication with internal and external business units (marketing and engineering teams), bridging development processes, approaches, and cultures.Work with partner groups to gain alignment & help to achieve project priorities. Leadership and coordination of staff planning, organizational design, and strategy to anticipate and ensure readiness for future business needsManage continuous improvement efforts regarding the project management and product development efforts on behalf of Services BU Functional Capabilities Product lifecycle knowledgeRequired Skills and ExperienceProven record of bringing products to market acting as project manager on behalf of Field Service/Service OperationsMinimum 4 years of experience helping complex capital equipment (medical devices and/or robotics desired/preferred), including mechanical, electrical, and software elements containing a large number of SKUsExperience working in help of a Field Service and/or Technical Help organizationExperience influencing product development on behalf of service, familiarity with Design For Serviceability/Maintenance (DFS/DFM) values and practicesAbility to promote ideas persuasively, influence others, and build and maintain effective professional relationships with internal partners and business managersAn autonomous thinker willing and able to express and help a point of view.Demonstrated ability to think innovatively, linking the dots when others cannot.Able to make the leap from information to insight.Has a quick intelligence, is fast on their feet and quickly responds to issues and questionsCan organize, summarize, clarify, and communicate ideas simply, succinctly, and accurately to engineering and non-technical audiences and leadership levels.Required Education and TrainingFour-year degree (Bachelor's degree or global equivalent) in Engineering or a scientific field required, business, finance or other related field will be considered in conjunction with experiencePreferred Skills and ExperiencePMP or other project management certification preferredCapable of maintaining a rapid pace, enjoying having multiple projects simultaneously. Can change course, be scrappy, and get things done on short timeframes.Experience working in a regulated environment. Familiarity with medical device regulations – CFR & ISO preferred.