Operational Excellence and Quality Engineer

Tag Systems USA is seeking an Operational Excellence and Quality Engineer to lead quality initiatives and improve manufacturing performance. This role combines hands-on process improvement with oversight of quality systems, team development, and customer requirements within a secure card manufacturing and personalization environment.

Key Responsibilities

• Lead Quality Assurance and Quality Control across manufacturing, card personalization, printing, packaging, and fulfillment.
• Manage and develop the Quality team and train employees on quality standards and inspection procedures.
• Maintain the Quality Management System (QMS), work instructions, and inspection and testing procedures to meet customer specifications and applicable ISO standards.
• Lead internal audits, maintain accurate quality records, and coordinate customer and third-party audits.
• Investigate defects and customer complaints, identify root causes, and implement and verify corrective and preventive actions.
• Monitor quality and production metrics and communicate trends, risks, and improvement opportunities to management.
• Conduct time and capacity studies to identify bottlenecks, establish production standards, and determine resource needs.
• Partner with Production and Maintenance to reduce waste, improve material flow and equipment reliability, and increase productivity.
• Evaluate automation and equipment investments based on cost, expected return, and impact on quality and capacity.
• Support new product and customer launches while ensuring production readiness and compliance with company safety, security, and confidentiality requirements.

Qualifications

• Bachelor's degree in Industrial Engineering, Manufacturing Engineering, Quality Engineering, or a related field.
• Minimum 3 year's experience in quality engineering, manufacturing process improvement, or operational excellence.
• Working knowledge of quality management systems, ISO standards, auditing, and corrective and preventive actions.
• Experience applying Lean, Six Sigma, root cause analysis, and other continuous improvement methods.
• Strong analytical skills, including the ability to interpret production data and conduct time and capacity studies.
• Ability to lead projects, train employees, and collaborate across departments.
• Strong communication, organization, and problem-solving skills.
• Experience in card manufacturing, personalization, printing, packaging, or another secure manufacturing environment is preferred.