Guest Service Host
Play Spin Win Brands
Reporting:
Senior Multi-Unit Manager and/or Multi-Unit Manager Description:
The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service, ensuring every guest enjoys an outstanding gaming experience. The Guest Service Host is someone who is welcoming, customer-focused, and understands the importance of prioritizing guest satisfaction while maintaining efficient operations. Expectations:
Senior Multi-Unit Manager and/or Multi-Unit Manager Description:
The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service, ensuring every guest enjoys an outstanding gaming experience. The Guest Service Host is someone who is welcoming, customer-focused, and understands the importance of prioritizing guest satisfaction while maintaining efficient operations. Expectations:
- Act with integrity and honesty in all work-related duties.
- Maintain the operations of the store independently during each scheduled shift.
- Maintain a positive work environment for employees, guests, and vendors.
- Uphold state, local, and company standards, regulations, and site inspections
- Collaborate with fellow employees and managers.
- Provide exceptional customer service.
- Genuinely create memorable experiences for all our guests, every shift, every day, every time.
- Anticipate customer needs by actively listening and offering tailored solutions.
- Be knowledgeable of vgt machines, games, and features, and how to resolve machine issues.
- Enthusiastically promote marketing initiatives consistently to every guest.
- Accurately document guest activity and records.
- Maintain the highest standard of cleanliness and sanitation.
- Clean and sanitize café and gaming areas, restrooms, kitchen spaces, and common areas maintaining a tidy appearance.
- Empty trash bins and ensure proper disposal of waste.
- Perform deep cleaning tasks, as needed.
- Effectively communicate business needs including but not limited to issues such as guest feedback, broken equipment, and/or low product inventory.
- Responsibly manage financial transactions including cash drawer, sales, daily deposits, and tips.
- Prohibit underage patrons from purchasing alcohol or gambling by ID'ing every guest, every time.
- Actively support liquor, gaming, health, and other regulatory inspectors to ensure compliance and maintain strong professional relationships.
- Prepare and serve food and beverage items, ensuring consistent food quality and standards.
- Sample food items for guests throughout shift.
- Record cooler and freezer temperatures each shift.
- Successfully complete certification courses within 30 days of hire.
- Basset, Allergen, sexual harassment, and Illinois Food Manager
- Providing a safe environment for staff, guests, and vendors.
- Locking doors and setting alarms.
- Reporting safety hazards or concerns such as torn carpet or defective furniture.
- Maintains regular and consistent attendance and punctuality.
- Perform other duties as requested by management.
- Must be 21 years of age
- Previous customer service experience is preferred.
- Must have a reliable form of transportation.
- Able to use a touch-sensitive POS system.
- Being able to bend, reach, lift and/or carry 15 pounds.
- Must be able to maintain an active and engaged floor presence for periods exceeding 60 minutes.
- Knowledge of the service environment.
- Strong interpersonal skills and the ability to work as part of a team.
- Attend meetings and trainings as required by management.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Guest Service Host in Hickory Hills, IL vacancy
- Priority Dispatch Corp. seeks a Guest Service Host to welcome guests and vendors in our gaming cafes. You will maintain operations, promote marketing initiatives, and ensure guest satisfaction across shifts. Responsibilities include handling cash and tips, documenting...SuggestedShift work
$19.5 - $20.5 per hour
...Chicago is hiring a dual-role Server/Brand Ambassador for Tea Around Town. You will be the face of the brand, greeting guests and ensuring excellent service during tea experiences. The ideal candidate has a passion for hospitality and is open to working varying shifts,...SuggestedHourly payLocal areaShift workTopView Group
Chicago, IL3 days ago- ...Job Description Job Description JOB: HOST CASHIER **MUST BE AVAILABLE TO WORK WEEKENDS AND HOLIDAYS! ** SUMMARY... .../her needs with the servers, bussers, and cooks to provide guests with quality service. Greets the customers and serves their needs by performing...SuggestedHourly payFlexible hoursShift workWeekend work
The Original Pancake House
Orland Park, IL25 days ago - ...it's a chance to find your true purpose. We're a full-service restaurant collection with locations from coast to... ...creative-with personalities as colorful as our dishes. Our hosts create a warm, welcoming space where guests feel right at home. They know the difference between...SuggestedPart timeLocal areaWeekend workDay shift
True Food Kitchen
Chicago, IL16 hours ago - ...promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relationsAdhere to policies... ...while staying with established comping guidelinesGreet and host customers, maintaining a high standard of courtesy,...SuggestedWeekend work
Bally’s Corporation
Chicago, IL3 days ago - ...owned company, LMG is committed to delivering exceptional guest experiences through outstanding service, teamwork, and operational excellence. We are... ...exceptional guest experience by assisting servers, bartenders, hosts, and management. This position ensures the dining room...Hourly payImmediate startFlexible hoursShift workWeekend workAfternoon shift
Lodge Management Group
Chicago, IL28 days ago $15 - $17.5 per hour
...Host Position $15.00 - $17.50 / Hour Overview Our Hosts know that first impressions... ...will shine while greeting and seating guests, managing the waitlist, and accommodating... ...Care and no cost online mental health services Grow With Us World class training designed...Full timePart timeCasual workFlexible hoursShift work$21.5 - $22 per hour
...Host Position at Alinea Alinea is looking for a full-time Host to join our team! Host... ...part of the team, ensuring each guest has a positive and welcome first impression... ...restrictions, and guest requests for each service Greets guests and maintains welcoming...Hourly payFull timeShift work- ...Host Job Our Hosts are a key part of our team, and critical to providing genuine hospitality... ...about their team. The Host greets all guests with genuine enthusiasm and warmth upon... ..., and courtesy. Follow all steps of service. Assist with clearing, cleaning, and...Local areaHome officeShift workNight shift
- L'OCCITANE Group is seeking a Part-Time Beauty Host for our Oak Brook boutique to greet guests, create a tranquil, sensory shopping experience, and guide... ...delight internal and external guests while upholding our service standards. This role values strong communication, a...Part time
- The Paycom - ATS guest service host role at our gaming cafes is a welcoming, customer-focused position that delivers exceptional service to every guest and vendor. You will help maintain clean facilities and support smooth operations during each shift. Responsibilities...Shift work
- Priority Dispatch Corp. is seeking a Guest Service Host to greet guests and vendors at our gaming cafe locations. You will deliver exceptional service, resolve issues, and promote promotions while maintaining a clean, safe environment. Key duties include handling cash...
- Paycom - ATS in Berwyn, IL is seeking a Guest Service Host to welcome guests and vendors, deliver outstanding service, and maintain clean, safe gaming and dining areas. You will handle cash transactions, monitor guest age for alcohol/gambling, and promote marketing initiatives...Shift work
- ...Host / Hostess / Reception Puttshack is looking to attract a diverse team of fun hospitality... ...creating an elevated, one-of-a-kind guest experience. The Reception position is... ...cleanliness of the reception, cloakroom, and guest services area Assist guests with checking in...Full timePart timeImmediate startShift work
- ...Lead Host Job Description We're hiring people to join our team as Lead Host Staff!... ...first and last point of contact with our guests. Responsibilities include: Coordinating... ...nationally recognized for great food and service and as great places to work. We hire and...Shift workDay shift
$90k - $110k
...promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations Adhere to policies... ...while staying with established comping guidelines Greet and host customers, maintaining a high standard of courtesy,...Weekend work$23 per hour
...Lead Host The Lead Host is responsible for overseeing the host stand, ensuring exceptional guest service from the moment guests arrive to the time they are seated. This role leads the host team, manages reservations and waitlists, and coordinates closely with management...Hourly payFlexible hoursShift work- ...operational performance for the day. Oversees front office/front desk operations during the overnight shift while providing excellent guest services. Report/handle situations to maintain order and ensure observance of applicable laws. Essential Duties and Responsibilities...Flexible hoursShift workNight shiftAfternoon shift
$18.85 - $28.3 per hour
...include working in Patient, Retail, and Catering areas of the department. Performing sanitation duties is a responsibility of all Food Service Team Members. 1)Determines if any perishable item needs to be excluded from service due to spoilage. Places spoiled food items...Daily paidFull timeTemporary workPart timeFlexible hoursShift workNight shiftAdvocate Aurora Health
Oak Lawn, IL1 day ago$15.25 - $16.98 per hour
..., and alarm activity incidents What You Bring with You (Qualifications): High school graduate or equivalent. 1-2 years of customer service experience or asset protection experience Clear and professional written and oral communication skills Ability to actively move throughout...Weekly payNight shiftMeijer
Palos Park, IL1 day ago- ...always bring the energy and thrive in our fun, fast-paced environment. Whether it's greeting guests at the door, taking orders behind the counter or delivering outstanding service throughout our restaurants, these are the people who bring our hometown hospitality to life...Work at officeFlexible hoursShift work
Culver's (Vincennes)
Chicago, IL16 hours ago - ...always bring the energy and thrive in our fun, fast-paced environment. Whether it's greeting guests at the door, taking orders behind the counter or delivering outstanding service throughout our restaurants, these are the people who bring our hometown hospitality to life...Work at officeFlexible hoursShift work
Culver's
Chicago, IL16 hours ago - ...Automotive Service Greeter - Honda of Downtown ChicagoHonda of Downtown Chicago, part of the Murgado Automotive Group, is hiring a friendly... ...weekdays and SaturdaysWhat You'll DoGreet customers: Welcome guests as they arrive in the service drive and create a professional,...Hourly payFull timeWeekday work
Murgado Automotive Group
Chicago, IL1 day ago - ...Night Auditor to reconcile hotel cashier transactions, review reports, and ensure accurate guest billings and city ledger entries. The role also involves handling guest service duties during check-in/check-out, switchboard operations, and reservations, while communicating...Night shift
$15.25 - $16.98 per hour
...safety, and alarm activity incidentsWhat You Bring with You (Qualifications):High school graduate or equivalent.1-2 years of customer service experience or asset protection experienceClear and professional written and oral communication skillsAbility to actively move...Meijer
Orland Park, IL2 days ago$15 per hour
...been with us for 10+ years. Most have worked their way up from Host to Store Manager and beyond. Must love pizza. Bonus, you will get... .... Requirements: Passion for providing hospitality to guest and coworkers Enjoys working on a team in a fast-paced environment...Minimum wageFlexible hoursShift workNight shiftLou Malnati's Pizzeria
Palos Heights, IL2 days ago$27.87 per hour
...Availability preferred Job Number 26129065 Job Category Rooms & Guest Services Operations Location 2121 South Prairie Avenue, CHICAGO IL... ...the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “...Hourly payPart timeWork experience placementLocal areaRemote workShift workWeekend workAfternoon shiftMarriott
Chicago, IL4 days ago$24 - $27 per hour
...The Peninsula Chicago is seeking an Agent to join our Rooms Division team and be an integral part of our guest-focused service. Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. Grow within a diverse multi-outlet property...Hourly payWork at officeNight shiftThe Hongkong and Shanghai Hotels, Limited
Chicago, IL1 day ago- ...Knickerbocker Hotel Chicago, an iconic historic hotel located just off the Magnificent Mile, is seeking a polished, service-driven Front Desk Agent to join our Guest Services team. This role is ideal for a hospitality professional who takes pride in delivering an elevated,...Hourly payFlexible hoursShift workAfternoon shift
Millennium Hotels - Lakefront Anchorage
Chicago, IL3 days ago $32.03k - $41.6k
...combines thoughtfully designed spaces with seamless, tech-enabled service - all delivered through a single, beautifully integrated... ...across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay - from self check-in to 24/7...Local areaRemote workFlexible hoursShift workNight shiftWeekend workAfternoon shiftSonder Holdings, Inc.
Chicago, IL2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Host. Be the first to apply!
