Resident Service Assistant

Job Description

Job Description

(Swing and Graveyard positions)

Duties and Responsibilities:

• Promote a calm, friendly and cooperative atmosphere within the facility and with the residents.
• Encourage Resident participating in programs and activities; building rapports with residents in a professional manner.
• Liaison between programs, case managers and other imperative departments
• Observe and monitor resident’s behavior; advise clinical or case managers accordingly through proper protocol.
• Assist, conduct and support the promotion of a clean, orderly and healthy environment at all times.
• Maintain a clean, efficient, and professional work station at all times.
• Conduct daily room inspections for cleanliness.
• Conduct nightly bed checks to ensure all residents are accounted for.
• Clean and turnover vacant rooms after residents discharge from program.
• Report any damages to facility property in a timely manner using the Operation/IT reporting system.
• Ensure transportation, and transportation safety for residents for appointments or program outings as required.
• Maintain all care records in accordance with company policy and audit care records weekly to ensure accuracy.
• Supervision of self-administration of resident medications per physician orders and maintain training in medication distribution per State guidelines.
• Respond to any safety or medical issues and contact proper authorities when necessary.
• Prepare Incident reports and notify appropriate management staff.
• Conduct drug tests if required by program.
• Attend staff trainings and department meetings as needed and other duties as assigned.
• Perform mandatory security wand searches of all persons entering the building following the outlined Safety Protocols set forth.
• Field all incoming phone calls.
• Distribute program supplies to residents
• Other duties as assigned

Required Skills:

• High level of concentration and attention to detail for extended periods of time required.  Ability to communicate effectively using all methods of communication with residents of varying ethic, social and economic backgrounds, individuals in the organization at all levels, outside agencies, partner organizations and consultants.
• Experience working with the homeless population along with knowledge of veteran related issues.
• Ability to use good judgement, effectively solve problems and carry out responsibilities under general supervision.
• Ability to quickly organize and communicate thoughts and to understand communications from others.
• Ability to see, hear, and talk clearly in order to receive instruction and to give empathetic, direct instructions while knowing and understanding your audience.
• Ability to work independently, with others, around others, have verbal contact with others, face-to-face contact with others and prioritize work and make decisions.
• Possess excellent organization skill, initiative and follow through. Ability to be detail oriented in completing documentation.
• Be detail oriented, able to set priorities, meet deadlines, maintain a professional attitude, conduct and appearance at all times.
• Proficient in office software including:  Word, Excel, Outlook and Internet use.

Education & Experience & Other Requirements

• High School Diploma.
• Minimum one year of experience working directly with participants within a therapeutic community or social model recovery program.

New Directions for Veterans (NDVets) is staffed by a dedicated team of professionals who thrive in a rapidly growing, visionary organization. We seek individuals who can use their skills and commitment to help us in our mission to improve the lives of veterans. As a member of our team you will reap benefits far beyond a paycheck.

Company Description

New Directions for Veterans (NDVets) is staffed by a dedicated team of professionals who thrive in a rapidly growing, visionary organization. We seek individuals who can use their skills and commitment to help us in our mission to improve the lives of veterans. As a member of our team you will reap benefits far beyond a paycheck.