AD, Foundation Therapeutics Platform (FTP) Patient Access Operations

Job Description The Associate Director, Foundation Therapeutics Platform (FTP) Patient Access Operations will lead the operational design, implementation and management of end-to-end partner relationship process to maximize business partner performance and provide great service to all internal and external stakeholders. This role includes management of all current and future FTP program processes and external partners that provide services, including but not limited to Hub partners, copay partners, non-commercial pharmacy partners, and specialty pharmacies (SPs) contracted for services. This role will also liaise with internal case management team to ensure optimal execution of program business rules. How you will contribute Serve as the FTP Patient Services Operations subject matter expert (SME) to internal partners and attend business meetings as necessary to educate stakeholders about Patient Services programs. Serve as the primary contact for all FTP service providers, both internal and external, to ensure strong relationships and vendor operations aligned with Takeda’s values. Manage a group of vendors that provide services to Takeda U.S. Patient Services in support of our FTP patients, with full accountability for program operations, budget management, external partner relationships, and contracting. Develop metrics to track and assess program performance. Coordinate with Data Aggregator partners, IT, Market Access and Commercial Operations teams to negotiate and implement data feeds from customers as defined in the specific agreements. Liaise with project leaders on specific projects to maintain and improve data quality. Work with numerous cross‑functional internal teams to facilitate and optimize patient access to therapy and customer service. Create, manage and maintain the budgets to support the program. Create all purchase orders and approve invoices for service rendered by key partners. Minimum Requirements / Qualifications Bachelor’s degree required; PharmD or advanced degree preferred. 8-10 years of pharmaceutical industry or relevant experience required. Experience in patient services, preferably in an operational role, is required. Experience in Specialty Pharmacy operations, Hub management services or pharmaceutical reimbursement are preferred. Must be results-oriented and able to perform in fast paced environments, exhibit leadership skills, and be able to influence without authority. Proven track record of building effective working relationships with internal and external business stakeholders. Skill with developing statements of work and key performance indicators. CRM and/or ERP experience, including requirements for external data feeds/integration and associated reporting. Strong communication and presentation skills required. Strong analytical, problem solving and strategic thinking skills required. Must be able to collaborate and work effectively with cross‑functional teams. Flexible and adaptable in handling change and competing priorities. Ability to manage multiple projects and succeed in a dynamic, fast‑paced environment. Benefits Summary U.S. based employees may be eligible for medical, dental, vision insurance; a 401(k) plan with company match; short-term and long-term disability coverage; basic life insurance; tuition reimbursement; paid volunteer time off; company holidays; and well-being benefits. Employees may also receive up to 80 hours of sick time per calendar year and accrue up to 120 hours of paid vacation. Additional short‑term and/or long‑term incentives may be available. Equal Employment Opportunity Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Location & Work Arrangement The position is classified as “hybrid” in accordance with Takeda’s Hybrid and Remote Work policy. Location: Lexington, MA. #J-18808-Ljbffr