Customer Success Manager

Connecting a carrier to a locker network looks like the finish line. It’s actually the starting gun. Behind every parcel that lands in a locker sits an integration that has to run cleanly, a carrier that has to see value, and volume that has to grow – across countries, partners and markets. You’d own the carriers that make that happen. This isn’t a “keep the client happy” role. You’ll know each carrier’s numbers – APM utilisation, integration health, volume – and you’ll be measured on moving them, not on how many calls are in your calendar. You’ll sit between carriers across Europe, engineering, product and group management. When a carrier gets stuck, you make sure the right internal team unblocks it – and when a carrier asks for something, you’re the one who can tell whether it’s a platform gap worth roadmap time or a local problem that needs a different fix. If you like structure, enjoy turning data into decisions, and feel uneasy when an action item quietly dies after a meeting, this is built for you. What we offer Salary: 15 000 - 20 000 PLN net - depending on your experience Remote first approach A platform that’s scaling fast, where your input shapes the roadmap An international, partner-heavy context that sharpens your stakeholder game fast Job requirements 3+ years in customer success, account or partner management in a B2B platform, SaaS or logistics-tech environment – you’ve been accountable for the results, not just for the relationship. You’ve moved a KPI – you can name the baseline, what you did, and where the number ended up. You’re hands‑on with data: Looker, Mixpanel or SQL/BigQuery don’t scare you, and you can turn a dashboard into a story a carrier actually acts on. You’ve worked with technical products and integrations – enough to stay credible with engineers and product managers, and to spot when an “integration hiccup” is really a platform issue. You run business reviews and management reports that people read – and you follow up until the action is closed. Fluent English and German at B2 level or higher. Nice to have Background in parcel delivery or last-mile logistics. Experience with lockers, PUDO networks or carrier integrations. Responsibilities Act as the primary contact for integrated carriers across markets, from onboarding to steady‑state growth. Own adoption and performance KPIs per carrier – APM utilisation, integration health – and drive measurable improvement. Surface carrier blockers early and bring in the right internal teams to resolve them. Turn carrier requirements into prioritised roadmap input – and push back where the gap is local, not platform. Transfer insights and best practices between carriers and markets. Own the monthly reporting cadence: one consolidated report for group management, plus per-carrier reports. Use platform and operational data (Looker, BigQuery, Mixpanel) to generate insights carriers act on. Run a structured engagement rhythm per carrier – monthly reviews, quarterly deep‑dives – with tracked actions. Identify growth opportunities per market and build the case for them. Our recruitment process Call with People Team (~1h): to learn more about Appunite, make sure we have an initial match. Competency test: a task you complete on your own time. Interview with our Client Success team (1.5h): with our Account Success Manager and Head of Product & Client Success, to walk through one or two carrier use cases similar to those you’ll face in this role. Short meeting with the client (1h): to make sure you fit into the team. #J-18808-Ljbffr