Senior Operations Manager

Senior Operations Manager

Our client, a fast-growing eCommerce company in the patient care space, with a strong presence in the home medical equipment (HME) and durable medical equipment (DME) niche, is seeking a highly driven, execution-focused professional to fill an immediate full-time remote Senior Operations Manager opening.

As the Senior Operations Manager, you are the company's logistics engine — owning and driving end-to-end execution across suppliers, freight, inventory, and fulfillment. You don't just manage operations — you obsess over them. Every shipment is tracked, every forwarder is held accountable, and every purchase order is placed with full awareness of its financial impact.

You lead by doing — raising the execution bar of the team through hands-on involvement, system building, and continuous improvement. You actively leverage AI, not as a tool, but as a core operational layer — building systems, automations, and workflows that improve visibility, accuracy, and decision-making.

This is not a role for someone who wants to maintain what exists. It is for someone hungry to improve, optimize, and prove they can operate at a high-performance level.

About the company:

The company is a purpose-driven provider of patient care products dedicated to improving the lives of patients and caregivers. With thousands of positive reviews and a globally distributed team, the company focuses on creating practical, well-designed solutions that address real-world caregiving needs.

Customer obsession is at the core of the company's culture, guiding decision-making and product development. The mission is to enhance well-being through thoughtful design and continuous feedback loops, while the vision is to empower patients and caregivers through innovative and accessible products. The company fosters a supportive, high-performance environment that values ownership, growth, and meaningful contribution.

Key Responsibilities:

• Own supply chain execution & pipeline visibility
• Drive financial discipline in operations
• Build SOPs & scalable systems
• Own DTC fulfillment & inventory strategy
• Lead and develop the operations team

Qualifications:

• 3+ years of hands-on experience managing Amazon FBA operations, including shipment creation, AWD, inventory management, and compliance.
• Proven experience managing overseas suppliers (preferably China), booking freight with multiple forwarders, and handling customs and duty optimization.
• Strong experience managing inventory across multiple fulfillment channels, with a track record of maintaining high in-stock rates and controlling aged inventory.
• Experience leading and managing a team (minimum 2 direct reports), with clear evidence of accountability and performance management.
• Proven experience building, following, and improving SOPs and operational processes.
• Hands-on experience building AI tools, automations, or workflows is strongly preferred.

Core Competencies & Values:

• Attention to detail: does not let important details slip through the cracks or derail a project.
• Commitment (work ethic): possesses a strong willingness to work hard and sometimes long hours to get the job done.
• Consistency (persistency): demonstrates tenacity and willingness to go the distance to get something done.
• Growth (growth mindset): continuously seeks to learn, improve, and grow.
• Problem solver (proactivity): acts without being told what to do and brings new ideas.
• Trust (honesty/integrity): operates with transparency and high ethical standards.

Leadership Competencies:

• Efficiency: builds systems that maximize output and eliminate wasted effort.
• Analytical skills: applies financial thinking to every operational decision.
• Organization & planning: manages multiple complex workflows without failure.
• Calm under pressure: maintains performance and clarity in high-stress situations.
• High standards: operates with a zero-error mindset on execution and reporting.
• Enthusiasm: brings energy and passion for logistics, AI, and operational excellence.

What we offer:

• Full-time remote position in a rapidly growing international company.
• Direct ownership of critical operations and supply chain performance.
• High impact role with significant autonomy and decision-making power.
• A performance-driven and feedback-oriented culture.
• Competitive compensation based on experience.
• Annual fully sponsored company trips.
• Quarterly performance-based bonuses.
• Paid Time Off: local public holidays plus two weeks of paid vacation annually.
• Long-term growth opportunities aligned with company expansion.

This is an excellent opportunity for an operations leader who thrives in high-performance environments, combines analytical thinking with execution excellence, and is driven by ownership, accountability, and continuous optimization.