Customer Service/Inside Sales Representative

Job Description

Job Description

Westech Equipment has an immediate opening for Qualified Office Personnel with great customer service and general office skills. This position works with our accounting, sales and ecommerce personnel.

Responsibilities:

• Process customer orders
• Complete fraud checks on all orders before processing
• Answer sales calls
• provide order updates
• Handle customer inquiries, complaints and returns/cancelations  
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​ Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Required Skills:

- Excellent Computer Skills including the Microsoft suite, google docs etc.

- Excellent communication skills, must be comfortable working with vendors, and customers over the phone and sometimes in person, or through email.

-Strong writing skills

- Comfortable with multi-line phone system

-Completes tasks on time

- Accountable for own work

- Very detailed and good with follow up

- Organized, skilled with filing systems and keeping track of paper work

- Timely support of product information requests from Sales and Marketing Departments

- Complete tasks based on assigned priorities and communicate clearly and timely with other team members

Job Type: Full-time and or Part Time are available for qualified personnel. Flexible time for Part Time Personnel

Benefits:

Health, Dental and Vision Insurance Benefits with Health Savings Account

GYM Membership discounts through Insurance Program

Paid Holidays for full time- New Years, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas.

Paid Vacation available for full time

Retirement Program Options

Westech Equipment has been an industry leader since 1971, providing a complete line of equipment and services for storing, pumping, mixing and metering petroleum and industrial liquids. We are innovative and dedicated to selling and supplying quality products and services.

Company Description

Westech Equipment has been an industry leader since 1971, providing a complete line of equipment and services for storing, pumping, mixing and metering petroleum and industrial liquids. We are innovative and dedicated to selling and supplying quality products and services.