Patient Support Specialist- Surgical Services

Schedule: Tuesday and Friday 0800-1630, two 8-hour shifts per week, 0.4 FTE

Summary

Assists the Patient Relations Manager and functions in a patient/hospital/staff liaison role, with a goal of improved communications and complaint resolution. Supports Patient Relations department in various capacities as needed to improve patient satisfaction.

Position Responsibilities

• Acts as communication liaison between patient, family, staff and surgeons.
• Resolves complaints in an efficient and timely manner with support from Patient Representative and/or Manager as needed.
• Documents complaints, resolutions, and feedback through formalized process.
• Alerts Patient Relations Manager of potential ethical issues.
• Supports the rights of each patient.
• Investigates and retrieves missing patient belongings.
• Assist with ADA needs.

Position Qualifications Required / Experience Required

• Medical terminology and electronic medical record experience is preferred.
• Customer service/Patient Experience background is also preferred.
• Must have a general understanding of hospital and healthcare services.
• Possess positive interpersonal communication and negotiation skills.
• Must have the ability to provide conflict resolution and adapt easily to all situations, functioning well under stress.

Required Education

• HS diploma or equivalent required.