Customer Service Assistant

Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Health insurance

Paid time off

Vision insurance

Acadental is seeking a detail-oriented and professional Customer Relations Coordinator to support dental schools, faculty, simulation labs, and institutional customers across North America.

This is not a traditional call-center support role. Our team works closely with universities, licensing examinations, and educational programs that rely on Acadental products for dental simulation and clinical training. We are looking for someone who enjoys problem-solving, building long-term customer relationships, and helping educational institutions operate smoothly.

Responsibilities

Support dental schools, faculty, simulation labs, and institutional customers via phone and email

Assist with product questions, order coordination, quoting, and account support

Work closely with sales and operations teams to resolve customer issues accurately and efficiently

Maintain organized customer records and follow-up communication

Learn Acadental simulation and educational product lines to provide knowledgeable support

Help ensure smooth communication with universities, licensing boards, and professional programs nationwide

Build strong long-term relationships with customers through professionalism and responsiveness

Qualifications

Strong communication and organizational skills

Detail-oriented with the ability to manage multiple priorities

Professional, dependable, and customer-focused

Comfortable working with SKUs, quotes, orders, and institutional accounts

Ability to communicate calmly and professionally with schools and faculty

Experience in dental, healthcare, education, inside sales support, or customer service preferred

About Acadental

Acadental supplies simulation and educational products used by dental schools and licensing examinations throughout North America. We are a stable, growing company that values professionalism, teamwork, and long-term customer relationships. This position offers the opportunity to work in a professional small-company environment where your contributions matter and where you will build meaningful relationships with customers in dental education.