Quick Lane Service Advisor

Talley Job OpportunityWe are a family-owned company with two locations proudly serving the Richmond area for nearly 50 years. We know happy employees make happy customers! We strive to be transparent and authentic in these relationships - treating others as we would expect to be treated. Our team enjoys training programs, a fantastic culture, and opportunities for advancement. Before you look anywhere else, Talk to Talley!What We Offer:Generous benefits package, above industry standard, which includes:Medical, dental, and vision insuranceHealth Savings Account (HSA) with company matchFlexible Spending Account (FSA)Disability/life insurance401(k) plan with company matchPTOPaid holidaysEmployee/family discounts in all departmentsDealer participation in uniform and all logo attireEligible for D Plan pricing from Ford on new vehicle purchasesResponsibilities:Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersMaintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relationsRequirements:Proven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager or service consultantVery energetic personalityA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsAbout Us:Since the beginning, Bill Talley Ford's success has been attributable to our employees who have offered a consistent high level of customer service. We are a leader among the metro Richmond Ford dealers, having won the Ford President’s Award numerous times, in addition to being the first Ford dealer in metro Richmond to ever achieve the Chairman's Award, which is the highest honor. More recently, we have been named the Best New Car Dealer by the Richmond Times-Dispatch for 3 years in a row and placed as the Best Used Car Dealer in 2023.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.