Field Support Technician (Onsite - North Chicago/Southern WI)

Job Description

Andromeda is looking for a hands-on, self-sufficient Field Technician who thrives outside the office. If sitting at a desk all day sounds like a slow death, this role is probably your speed.


As a key member of our service team, you'll spend most (if not all) of your time onsite at client locations across North Chicago and Southern Wisconsin, solving problems, implementing solutions, and being the face of Andromeda in the field.


This is not a hybrid role - this is a get-in-the-car, go-fix-things, make-clients-happy role.


About You

Who : A well-rounded IT professional who is just as comfortable crawling under a desk as you are explaining things to a business owner.


What : At least 2 years of experience in an MSP or corporate IT environment. You can handle day-to-day issues, but you're also trusted with more complex onsite work.


When : Ready to start sometime in the next 90 days.


Where : You must be based in the North Chicago area with the ability to travel regularly to client sites throughout North Chicago and into Southern Wisconsin.


How : You work independently, manage your time well, and take ownership of problems until they're fully resolved. You don't wait to be told what to do - you see the issue and handle it.


Why : You'd rather be in the field solving real problems than stuck behind a screen all day.


Your Team

You'll be part of a 10-12 person service department, working closely with:

• Remote Support Technicians

• Escalation Techs / Team Leads

• Service Coordinators

While you'll spend most of your time onsite, you're never on an island - the team has your back when you need it.


How You Will Contribute

A day/week in the life includes:

• Traveling to client sites to resolve technical issues and complete project work

• Installing, configuring, and supporting hardware and network equipment

• Handling onsite troubleshooting for servers, workstations, and network infrastructure

• Working directly with clients to resolve issues and provide guidance

• Collaborating with the remote team when additional support or escalation is needed

Skills Needed:

• Strong knowledge of Microsoft Server OS (2008-2019+)

• Strong knowledge of Microsoft Workstations (Windows 10/11)

• Experience with networking (routing, switching, firewalls)

• Hands-on experience with hardware installs and troubleshooting

• Familiarity with Microsoft 365 / Azure environments

• Ability to communicate clearly with both technical and non-technical users

• Comfortable working independently in client environments

• Valid driver's license and reliable transportation

Our Company

Since 1994, Andromeda has kept businesses safe, secure, and running. We specialize in network design and service for mid-size businesses in the manufacturing sector.


Compensation, Benefits & Perks

Compensation: 55k-65k


Benefits:

• Blue Cross Blue Shield Health Insurance

• Dental & Vision Insurance

• Optional 401(k), company match up to 2%

• Optional life and disability coverage

• Paid holidays, sick days, and vacation

• 10 days vacation + 4 sick days to start

• Unlimited vacation after 1 year of service

• Quarterly All-Hands Briefings

• Monthly Activities

• Annual Company Picnic (open to friends/family - invited, not required)

• Mentorship opportunities

The Fine Print

We do require drug testing and background screening for all positions.
This role includes a hands-on technical evaluation - be ready to show your skills.


It's Your Move

If you're the kind of tech who likes to be in the action, solve problems face-to-face, and own your work from start to finish - this is your lane.