Client Service Coordinator

Job Description

About Metairie Small Animal Hospital:


Metairie Small Animal Hospital is a leading veterinary care facility located in Metairie, Louisiana, serving the Greater New Orleans Area. We offer a unique blend of General Practice, Specialty Surgery, Emergency Services, and a 24-hour ICU, with a commitment to providing Fear-Free and Cat-Friendly care to all our patients. With a team of 24 veterinarians and a well-established practice, we value professionalism, compassion, and a client-centered approach. Our hospital culture fosters a strong sense of teamwork, collaboration, and longevity, with many staff members having been with us for over 20-30 years.


About the Role:


We are seeking an enthusiastic and customer-focused Client Service Coordinator (CSC) / Receptionist to join our team. As the first point of contact for our clients, you will play a crucial role in ensuring that our clients and their pets receive exceptional service from the moment they walk through our doors. This role requires strong communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. The ideal candidate will be passionate about providing compassionate care to both clients and their pets while helping our hospital run smoothly.


Key Responsibilities:

• Greet clients and their pets warmly upon arrival, ensuring a welcoming and friendly environment.
• Answer and manage a multi-line phone system, scheduling appointments and directing calls to appropriate team members.
• Assist clients with check-ins, check-outs, and payment processing, ensuring a smooth and efficient flow.
• Manage patient records accurately and efficiently, maintaining up-to-date client and patient information.
• Communicate with clients regarding appointment details, follow-up care, and hospital services.
• Address client questions and concerns in a professional and compassionate manner, ensuring high levels of client satisfaction.
• Coordinate with the veterinary team to relay important information and ensure seamless communication between clients and practitioners.
• Assist with administrative tasks such as filing, record keeping, and inventory management.
• Maintain the cleanliness and organization of the reception area.

Qualifications:

• Previous experience in customer service or as a receptionist, preferably in a veterinary or healthcare setting.
• Excellent communication and interpersonal skills, with the ability to handle sensitive situations with empathy and professionalism.
• Strong organizational and multitasking abilities, with attention to detail.
• Comfort with using computer systems, scheduling software, and multi-line phone systems.
• Ability to work in a fast-paced environment, managing multiple tasks while providing top-notch service to clients.
• Passion for working with animals and a desire to contribute to a positive experience for clients and their pets.

Compensation and Benefits:


- Salary: Competitive, commensurate with experience. Starting at $15.00 per hour


- Benefits:

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with employer match.
• Substantial pet care discounts for your pets.
• Paid time off and flexible scheduling.
• Opportunities for career advancement and growth within a supportive and collaborative work environment.

Why Join Us?


At Metairie Small Animal Hospital, you will be part of a team that is dedicated to providing the best possible care for both our clients and their pets. Our hospital offers a dynamic and positive work environment, where you will be supported and valued. With ongoing opportunities for learning and development, this role is perfect for someone who is looking to grow their career in a client service-oriented position within the veterinary field.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.