Lead Voice Installer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Voice Installer based in the United States. We are seeking an experienced voice and telecommunications professional to lead the deployment of large-scale voice communication systems across diverse customer environments. In this remote role, with up to 75% travel, you will oversee end-to-end installation projects involving premise-based PBX systems, hosted voice solutions, and VoIP infrastructure. You will coordinate on-site teams, troubleshoot complex technical issues, and ensure reliable, high-quality implementations. Working closely with customers, vendors, and internal support teams, you will manage projects from initial requirements through testing, documentation, and final handoff. You will also mentor junior technicians and contribute to continuous improvements in voice technology delivery. This opportunity is ideal for a hands-on technical leader who enjoys solving complex challenges and delivering dependable communication solutions. Accountabilities - Lead voice installation projects: Plan, coordinate, and execute large-scale voice deployments involving approximately 100–200 telephone endpoints, including premise-based PBX systems and all-IP VoIP environments. - Manage project delivery: Oversee the full implementation lifecycle, translating business requirements into technical plans and ensuring projects are completed within established timelines and budgets. - Coordinate on-site teams: Direct installation teams, provide technical guidance, and ensure consistent execution of deployment activities across customer locations. - Install and configure voice infrastructure: Implement hosted voice solutions, analog telephony environments, PBX systems, and VoIP platforms while ensuring seamless integration with existing network infrastructure.

- Troubleshoot complex technical issues: Diagnose and resolve voice, telephony, and network connectivity problems, including issues involving analog frames, wiring infrastructure, and IP-based communication systems. - Develop and execute testing procedures: Create and perform test plans to validate new VoIP network components, capabilities, and service offerings before deployment or release. - Manage technical documentation and handoffs: Prepare complete project closeout documentation and coordinate with internal support teams to ensure a smooth transition to ongoing operations. - Collaborate with vendors and stakeholders: Work with technology vendors to evaluate new components, identify useful product enhancements, and improve existing or future customer solutions. - Provide customer-facing leadership: Serve as the primary on-site contact during voice deployments, communicate project progress and outcomes, and maintain professional relationships with customers. - Mentor and support team members: Coach junior technicians and engineers, share technical expertise, and promote best practices in voice and network implementation. - Maintain quality and accountability: Follow established engineering standards, meet project commitments, and consistently deliver reliable, customer-focused results. Requirements - Professional experience: At least 7 years of experience providing voice operations support within medium-sized to large organizations, working across multiple vendor platforms and technologies. - Industry certifications: Relevant voice industry or vendor platform certifications. - Voice infrastructure expertise: Extensive knowledge of large analog frames, their internetworking, and the architecture required to support complex telephony deployments. - Wiring and telecommunications infrastructure: Strong understanding of Main Distribution Frame (MDF) and Intermediate Distribution Frame (IDF) environments, including wiring, cross-connect fields, and their roles in large-scale voice installations.