Senior Field Service Technician

Job Description

Job Description

About the Role:

Morris Business Solutions is a leading provider of office technology in North and South Carolina. We’re actively hiring a Senior Field Technician to take full ownership of a designated service territory — supporting and maintaining Xerox and Kyocera MFPs .

You’ll handle on-site service, troubleshooting, preventive maintenance, and serve as a second-level escalation point for other technicians. This role is designed for independent, self-motivated professionals who take pride in providing high-quality service.

What You'll Do:

• Perform hands-on service and maintenance on Xerox and Kyocera MFP equipment

• Respond to service calls and troubleshoot hardware issues in the field

• Execute preventive maintenance

• Provide second-level technical support for other technicians

• Maintain accurate service records and communicate clearly with customers

• Represent Morris Business Solutions with professionalism

Qualifications:

• 5+ years’ experience servicing Xerox equipment (required)

  • Experience with PrimeLink and Versant is a plus

  • Fiery Experience is a plus

• Basic computer skills

• Strong diagnostic and problem-solving skills

• Effective written and verbal communication

• Valid driver’s license

• Must be self-motivated and able to work independently

What We Offer:

• 10% increase over your current pay (based on skill and experience)

• Monthly bonuses (up to $270/month)

• Annual Raises

• 401K with company match

• Health, dental, vision, and life insurance

• Up to 5 weeks PTO + 8 paid holidays

• Company-provided vehicle (take-home, fuel & maintenance covered)

• Relocation assistance or Signing Bonus (if applicable)

• Uniforms provided

• Performance-based company trips (past trips: Key West, Greece, Ireland)

If you're a skilled technician looking for better pay, more responsibility, and a company that backs high performers — apply now.