IT Help Desk Specialist

$45k - $55k

Bank of Springfield

IT Help Desk Specialist

Shiloh, IL | Full-Time

About the Role

We are seeking a reliable and customer-focused IT Help Desk Specialist to join our team in Shiloh. In this role, you will be the first point of contact for technical support, helping employees resolve IT issues quickly and efficiently. This position is ideal for someone who enjoys problem-solving, working with people, and maintaining smooth day-to-day IT operations.

Key Responsibilities

Provide first-level technical support via phone, email, and in person
Troubleshoot hardware, software, and network issues
Install, configure, and maintain desktops, laptops, printers, and mobile devices
Manage user accounts, passwords, and access permissions
Document support requests and resolutions in the ticketing system
Escalate complex issues to higher-level IT staff when needed
Assist with onboarding/offboarding by setting up and deactivating user accounts
Support basic cybersecurity and data protection practices

Qualifications

Strong knowledge of Windows OS, Microsoft 365, and basic networking
Excellent communication and customer service skills
Ability to troubleshoot and resolve issues independently

Preferred:

Associate's degree in IT, Computer Science, or related field (or equivalent experience)
1-3 years of help desk or technical support experience
CompTIA A+, Network+, or similar certification
Experience with ticketing systems and remote support tools
Familiarity with Active Directory and basic cybersecurity practices
Familiarity with supporting banking or credit union operations

Why Join Us?
Be part of a team where technology and people come together to make a difference. As an IT Help Desk Specialist, you'll be at the center of our daily operations-resolving issues, improving user experiences, and ensuring our organization stays connected, secure, and productive.

Benefits May Include the Following:

Salary Range:
The base salary range for this position is $45,000.00 - $55,000.00 annually, depending on experience and qualifications. In addition to the base salary, compensation may include performance-based incentives, bonuses, benefits, and other incentives.

Apply

Vacancy posted 2 days ago

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