Contact Center Agent

Job Description

Job Description

Responsibilities

• Obtains all patient and insurance information and responsible for check in/out patients.
• Performs insurance verification and patient payment collection.
• Supports effective and efficient patient care and clinic flow.
• Manages documents appropriately.
• Possesses critical thinking skills and provides feedback for continuous improvement.
• Successfully receives direction and ensures timely and accurate follow-through of assignments.

Qualifications

Education

• High school diploma or equivalent is required.
• Computer knowledge required.
• Prefer additional education in medical terminology, electronic medical record training, or business classes. 

Experience

• One year clerical experience and six months health-care experience are required preferably in a similar role.  
• Prefer medical office, insurance, referral and prior authorization, hospital or computer experience.
• Keyboard skills accurate 40 wpm. 
• Expertise in customer relations, telephone skills and computer applications is required. 

(Above requirements can be met by equivalent combination of education and experience).

Compensation/Benefits

• $14.86-$24.27/hr depending on previous work experience.
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement.