1077 - Customer Service Rep

Job Description We are searching for qualified customer service representatives with personality and people skills. Our stores offer opportunities for growth, from entry‑level positions to management and franchise ownership. About the Job You'll have ample time for school, friends, or a second job while working flexible schedules. The role involves making, baking, or taking pizzas during peak hours, both day and night. Advancement Many team members began as delivery drivers and now own Domino’s franchises. Career paths include customer service representative, general manager, and corporate roles. Diversity We value the unique talents of all individuals, creating an environment where differences help each team member reach their highest potential. Summary Statement Being the best pizza delivery company requires exceptional team members working together. At Domino’s Pizza, people come first. Job Requirements You must be 16 years of age or older. General Job Duties for All Store Team Members Operate all equipment. Stock ingredients from the delivery area to storage, work area, and walk‑in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Maintain cleanliness of equipment and facility, approximately daily. Training Orientation and training are provided on the job. Communication Skills Comprehend and give correct written instructions. Communicate verbally with customers and co‑workers to process orders both over the phone and in person. Essential Functions/Skills Perform basic math (add, subtract, multiply, divide) accurately and quickly, using a calculator if necessary. Make correct monetary change. Use verbal, written, and telephone skills to take and process orders. Coordinate motor skills between eyes and hands/fingers for rapid and accurate movements. Enter orders using a computer keyboard or touch screen. Work Conditions Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In‑store temperatures range from 36°F in the cooler to 90°F or above in some work areas. Sudden temperature changes in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters, including walk‑in cooler. Hot surfaces/tools from oven up to 500°F or higher. Sharp edges and moving mechanical parts. Physical Requirements Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile “bricks” with linoleum in some food process areas. Height of work surfaces is between 36” and 48”. Walking For short distances over short durations. Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3’ x 1.5’. Cases are usually lifted from floor and stacked onto shelves up to 72” high. Carrying Large cans weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, weighing approximately 12 pounds per tray. Pushing Move trays placed on dollies. A stack of trays on a dolly is approximately 24”–30” and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, or perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Workers cannot flex knees while standing at this station. Duration of this position is approximately 30–45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Continuous reaching up, down, and forward. Workers reach above 72” occasionally to turn on/off oven controls, change prices on signs, and lift and lower objects to and from shelves. Workers reach down to perform tasks such as scooping cornmeal from a plastic barrel or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye‑hand coordination is essential. Use of hands is continuous during the day. Frequent activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Team members must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, and pizza peel. #J-18808-Ljbffr