Loan Specialist

Loan Servicing Specialist, Community BankSalary: up to $50,000, plus an annual discretionary bonusAbout the roleA New York community bank is hiring for an entry-level servicing role. You'll keep the bank's commercial, real estate and consumer loans accurate, current and compliant, from posting payments and running escrow to tracking documents and answering customer questions.What you'll doPost monthly loan payments and process paid-off loans.Prepare payoff statements in response to customer requests.Track missing or incorrect loan documents and clear exceptions.Monitor insurance on collateral properties, and help collect and pay taxes and insurance out of escrow.Keep the servicing system up to date (payments, history, covenants), and index and image loan files.Answer customer and internal questions about loans, and escalate unusual transactions to senior staff.Run quality control checks so work meets bank policy and regulatory standards.What you bring1+ year in loan servicing, loan operations or loan processing at a bank, credit union or mortgage servicer.Strong attention to detail and solid math.Comfort with Microsoft Office and loan servicing systems.Clear written and spoken English, with good customer service skills.An associate's degree in business or a related field, or equivalent experience.Nice to have: experience with escrow or insurance tracking, experience with a core banking system, and Spanish.