Customer Service & Order Fulfillment Specialist

Join a 104-Year-Old Family-Owned Manufacturing Company Advance Equipment Mfg. Co. has proudly manufactured premium drywall, painting, and wallcovering tools in Chicago for over 104 years . As a fourth-generation family-owned business, we take pride in producing quality American-made products while building lasting relationships with our customers and employees. We're looking for someone who wants more than just a job —someone looking for a career with a company that values hard work, integrity, and personal growth. Many of our employees have been with us for years because we invest in our people and treat them like family. If you're looking for a place where your ideas matter, your work is appreciated, and you can grow professionally, we'd love to meet you. Position Overview Hours: Monday–Friday, 7:30 a.m. – 4:00 p.m. Pay: $29-$33 an hour based on experience. As our Customer Service & Order Processing Specialist , you'll play an important role in keeping our customers supported and our day-to-day operations running smoothly. You'll assist customers with questions, learn our product line, process orders accurately, and coordinate with our sales and manufacturing teams to make sure customers receive the dependable service Advance Equipment is known for. No drywall tool experience? No problem! We're happy to train the right person who has the right attitude, strong work ethic, and a desire to learn. What You'll Do Answer incoming customer phone calls with professionalism and enthusiasm. Respond promptly to customer emails and inquiries. Assist customers with product information, order status, pricing, and shipping questions. Process customer orders Manage Electronic Data Interchange (EDI) orders. Prepare LTL shipping documents and freight paperwork. Process daily customer invoicing. File freight damage and loss claims. Order office supplies and product labels. Help prepare purchase orders as needed. Manage Amazon and Walmart customer orders. Work closely with our sales and manufacturing teams to ensure excellent customer service. Process invoices daily. We're Looking for Someone Who... Wants a career—not just a paycheck. Enjoys helping people and solving problems. Is resourceful and finds solutions instead of excuses. Is dependable and shows up ready to contribute every day. Has a positive attitude and enjoys working with others. Is humble, teachable, and eager to learn. Wants to grow with a stable, long-term company. The Ideal Candidate Customer service, administrative experience preferred. Strong computer and data entry skills. Comfortable speaking with customers on the phone. Written and verbal communication skills. Strong organizational and multitasking abilities. High attention to detail and accuracy. Professional, courteous, and dependable. Problem-solving skills. Bilingual English/Spanish Character Matters Integrity Reliability Accountability Kindness Initiative Resourcefulness Humility Determination Teamwork A "Get It Done" attitude Pride in their work A commitment to continuous learning What We Offer Competitive pay based on experience Health insurance benefits Retirement Savings Plan 10 Paid Holidays Paid training A stable, family-oriented work environment Opportunities for long-term growth and advancement Two friendly office dogs who are part of the Advance Equipment family! Why Advance Equipment? At Advance Equipment, we're not looking for someone to simply fill a chair. We're looking for someone who wants to become part of our family business and help write the next chapter of our 104-year history. If you're smart, hardworking, positive, and looking for a company where you can build a rewarding career, we'd love to hear from you. Join a company where quality matters, people matter, and your future matters. We look forward to hearing from you! #J-18808-Ljbffr