Store Operations Administrative Assistant

Tillys Store Operations Administrative Assistant

At Tillys, we're a leading specialty retailer offering casual apparel, footwear, and accessories for young men, women, boys, and girls. Our extensive collection features iconic global brands, emerging labels, and proprietary lines, all rooted in an active and social lifestyle.

Based in sunny Southern California, our Retail Support Center (RSC) is the heart of our corporate operations, dedicated to supporting both our retail and online stores. The RSC is where strategy meets execution. From trend forecasting to tech innovation, our teams work together to bring the Tillys experience to life both in-store and online.

Position Summary

Store Operations Administrative Assistant supports the daily functions of the Store Operations team, including internal communication and special projects. This role ensures accurate and timely execution of operational tasks, communicates directly with store teams to resolve issues, and help streamline processes to support the store efficiently.

We are looking for someone with strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment. This position is a great fit for someone with prior retail leadership experience who's looking to step into a corporate role.

Key Responsibilities

A typical day may include:

• Complete tasks associated with opening and closing Stores.
• Updates materials, reference booklets and checklists.
• Order, pack, and coordinate shipping of supplies.
• Works closely with other Departments to ensure timely resolution of issues reported by the District Manager.
• Reviews and edits communication, messages and instructional documents for Stores.
• Provides support and completes tasks/projects as requested for special projects (meetings, contests, etc.) as needed.
• Completes supply order for Stores and DMs.
• Monitors, assigns and addresses Call Center Tickets submitted by Stores.
• Prepares documents, envelopes, etc. and slots in the mail for Stores, DMs and RDs.
• Provides support and service to Regional Directors, District Managers and Stores.
• Answers the Store Ops phone line and resolves issues.
• Perform other duties and assigned and apparent.

Leadership Skills:

• Work in a fast-paced environment; flexible and able to manage shifting priorities.
• Leads by example.
• Remains open and adaptable to change and new challenges for growth.
• Continually thinks of suggestions, ideas, areas and opportunities for growth or improvement of the Company.
• Maintains an exemplary degree of professionalism with all Company Employees
• Punctual and work planned schedule.

Qualifications

Your experience brings:

• Minimum one-year Lead Sales experience at an apparel Retailer preferred
• Microsoft Word, Excel, Outlook, PowerPoint preferred
• Adobe Illustrator and Photoshop a plus
• Excellent written/grammatical and verbal communication skills
• Proofreading ability
• Typing of 45-55 wpm
• Phone etiquette
• Organizational and formatting skills
• Attention to detail
• Excellent time management and prioritization
• Highly motivated with a sense of urgency

Education & Experience

• 12 years of experience preferred, ideally in a retail environment
• High School Diploma required

Work Environment & Physical Demands

• Professional office setting with low to moderate noise
• Ability to sit or stand for extended periods
• Occasionally lift/move up to 20 lbs. and navigate stairs
• Frequent walking and movement between floors/departments
• Reasonable accommodation is available to support individuals with disabilities

Leadership & Team Development

While this is not a leadership role, we value team players who embody proactive collaboration, curiosity, accountability, and a growth mindset. Opportunities to grow and develop within the company are strongly supported.

Compensation

Hourly Range: $18 $21/hr. Final offer will be based on experience, skills, and qualifications.

What to Expect

Schedule: Full-time role with weekday office hours; occasional evening or weekend work may be required during peak retail seasons. Work Location: Irvine, CA minimum of 4 days per week in-office.

Why Join Tillys?

At Tillys, we thrive in a creative, collaborative, and high-energy environment where individuality is not just accepted it's celebrated. Whether you're brainstorming bold new campaigns or fine-tuning behind-the-scenes processes, your work makes a real impact. We foster a culture of inclusion, innovation, and recognition, where professional growth is supported, wins are celebrated, and having fun is part of the process. Join a team that values authenticity, teamwork, and always strives for excellence.

Perks & Benefits

• 401(k) Retirement Plan Save for your future with our company-sponsored plan
• Health Coverage Medical, dental, vision, life, and additional voluntary benefits
• Employee Discount In-store and online
• Discount Programs Save on travel, events, and more
• Employee Sample Sales Major deals on favorite brands
• Wellness & Social Events Fitness programs, parties, and team outings
• Weekly Office Snacks Stay fueled with stocked treats

Equal Opportunity Employer & Fair Chance Hiring

Tillys is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Fair Chance Hiring: In compliance with California law, Tillys will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act.

Other Considerations

This job description is not intended to be all-inclusive. Duties and responsibilities may change at any time, with or without notice. Reasonable accommodation may be provided to individuals with disabilities to enable them to perform essential job functions.