Production Support

We are looking for a Creator Payments Operations Specialist to own and elevate the end‑to‑end global settlement operations for WEBTOON CANVAS. You will be the driving force behind stabilizing, optimizing, and scaling our payout infrastructure. Key Responsibilities Own Global Settlements: Manage day‑to‑day global payout operations for CANVAS creators, transforming our current monthly cycle into a highly efficient, scalable process. Champion Creator Success: Act as the primary point of contact for payment‑related CS inquiries, guiding creators through payment method registration, troubleshooting payout delays, and building clear, self‑service help guides. Cross‑Functional Collaboration: Partner closely with Finance, Planning, and Engineering teams to diagnose system errors, patch operational gaps, and advocate for system automation. Prep for the Future: Lay the operational groundwork for upcoming high‑volume initiatives, including the rollout of subscription settlements, the expansion of ad revenue‑share, and managing the operational transition during the Super Like phase‑out. Minimum Responsibilities Bilingual Fluency (English and Korean): Professional‑level proficiency in both written and verbal communication is required to collaborate effectively with South Korea‑based engineering and product teams. Operational Experience: Proven track record in operational execution, financial operations, or project management within a fast‑paced environment. Stakeholder Management: Demonstrated ability to coordinate effectively across diverse technical and non‑technical stakeholders, including finance, product management, and engineering teams. Analytical Skills: Strong attention to detail with the ability to identify system operational gaps, analyze process inefficiencies, and implement swift, accurate resolutions. Salary Range $60,000 - $80,000 annually (USD) Benefits (For Full‑Time Only) Career development; mentorship and learning support to achieve your goals Health benefits, including vision and dental Generous PTO and Parental Leave Top‑up 401K contributions Commuter benefits Global WEBTOON and LINE FRIENDS discount program Winter break shutdown and a whole lot more! #J-18808-Ljbffr