Financial Counselor - (Bilingual Only) BH Adult Outpatient

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you. Job Summary The Financial Counselor's essential duties consist of conducting comprehensive patient interviews while adhering to the Financial Assistance Program standards. Verifies the potential of third party coverage, determines if patients meet criteria for third party assistance programs and completes applications as appropriate. Complies with third party payer standards related to obtaining authorizations/ precertifications. Accurately enters patient information into the enterprise hospital information system, i.e., Epic. Complies with regulatory compliance standards by explaining various documents and obtaining signatures. Responsibilities 35% - Interacts with patients, family members, employees, visitors and clinicians regarding financial clearance. Provides assistance to patients via the call center, online, and in-person regarding third party payer and eligibility requests. Conducts accurate interviews with patients or patients' representatives to determine eligibility for assistance. During the interviewing process, determines if patients meet criteria for any assistance programs and/or Grady's Financial Assistance Program. Verifies third party payer information or the possibility of third party payer coverage via electronic verification tools or telephone. Notifies payer of patient's hospital admission. Obtains prior authorization for scheduled procedures, Ambulatory Surgeries and Surgery Admits. Accurately performs registrations and Epic updates with patient demographic, insurance information and authorization accurately. Communicates effectively and provides written documentation to patients regarding discounts and patient financial responsibility. Analyzes and resolves patient billing inquiries and makes adjustments to ensure proper collections of the patient's financial responsibility related to eligibility for financial assistance. Qualifications 2 plus years - Job related experience in: financial counseling, patient access, billing, cash collections, insurance verification, authorization / pre-certification or directly related experience in a healthcare environment. 1 plus year - Job related experience in financial counseling, patient access, billing, cash collections, insurance verification, authorization / pre-certification or directly related experience in a healthcare environment. Education High School/GED Core Competencies Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well‑being and satisfaction of patients and their families. Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes. Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership. Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high‑quality outcomes. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care. Benefits Health & Wellness: Medical, dental, vision, and prescription drug coverage. Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage. Work-Life Balance: Paid time off, holidays, and family leave benefits. Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement. Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services. Equal Opportunity Employer Statement Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success. #J-18808-Ljbffr Grady Health System