Dispatcher

Dispatcher


AMAT


Helena, Montana, United States


Job ID: 524912

CRH is the largest building materials company in North America. We develop sustainable solutions that build, connect, and improve our world. Our products are everywhere you live, go and work! Montana Materials & Construction, A CRH Company, is a leading supplier of aggregates, asphalt, and ready-mixed concrete in Anaconda, Butte, Great Falls and Helena, MT.

Position Overview

Montana Materials & Construction, a CRH company, is seeking a highly organized and customer-focused Dispatcher to coordinate the daily scheduling and dispatch of trucks, materials, and equipment. This role is critical to ensuring efficient operations, on-time deliveries, and excellent customer service across our construction and materials operations. The Dispatcher will serve as a key communication hub between customers, drivers, plant personnel, and field teams.

Key Responsibilities (Essential Duties and Functions)

• Control the number of drivers needed throughout the day and make any necessary adjustments that will maintain the goals set by the company.
• Have a pleasant and accommodating voice over the phone and always demonstrate a positive attitude.
• Develop a positive rapport with Drivers and company supervisors.
• Demonstrate familiarity with delivery areas and must be able to assist drivers in finding jobsites.
• Must be able to determine travel time to jobs and best plant location to service jobs.
• Able and willing to work overtime and varying shifts including early mornings, late afternoons, and Saturdays.

Customer Service

• Serve as a primary point of contact for customers regarding orders, deliveries, and scheduling
• Accurately enter and manage orders in dispatch and ticketing systems
• Address customer inquiries and resolve issues in a timely and professional manner
• Maintain strong relationships with internal and external customers

Operations Coordination

• Work closely with plant managers, project managers, and field crews to align production and delivery schedules
• Ensure accurate documentation of load tickets, delivery records, and billing information
• Track daily production, loads, and delivery metrics
• Support continuous improvement efforts to enhance efficiency and service levels

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disability to perform the essential functions.

Education/Experience

• High school diploma or equivalent required; additional education in logistics, transportation, or construction preferred

Work Requirements

• 2+ years of dispatching, logistics coordination, or construction industry experience preferred.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to problem-solve and make quick decisions under pressure.
• Proficiency with computer systems, dispatching software, and Microsoft Office.
• Knowledge of DOT regulations and local geography is a plus.

Knowledge/Skill Requirements

• To perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software (Command Alkon); Internet software; Order processing systems; Spreadsheet software and Word Processing software.
• Customer service skills are essential.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write clearly and effectively.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.
• Ability to work well with others in a group or one on one setting.

Key Competencies

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
• Teamwork - Contributes to building a positive team spirit.
• Judgment - Exhibits sound and accurate judgment.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
• Initiative - Asks for and offers help when needed.
• Innovation - Generates suggestions for improving work.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is frequently required to sit, climb, and use hands to finger, handle, or feel. The employee is frequently required to stand, walk, crawl, kneel, bend, and reach with hands and arms above their shoulders. The employee must occasionally lift and/or move from 10 to 100 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Montana Materials & Construction, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability


CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.