Clinical Manager

Clinical Manager

Job Category: Clinical Support

Full-Time

On-site

Wyckoff Heights Medical Center | Main Campus New York, USA

Description

Operations & Patient Flow

• Daily Workflow: Directing unit traffic to prevent bottlenecks and long wait times.
• Bed Management: Coordinating with the ER and ICU to ensure rapid patient placement.
• Resource Allocation: Assigning staff based on patient acuity (the severity of illness).
• Discharge Planning: Meeting with social workers to ensure safe, timely patient exits- with special focus on Length of Stay and documentation improvement to improve the Case Mix Index

Human Resources & Team Leadership

• Staff Scheduling: Managing 24/7 rotations, including call-outs and holiday coverage.
• Conflict Resolution: Mediating disputes between medical staff or between staff and families.
• Skill Development: Identifying training gaps and organizing in-service education sessions.
• Performance Tracking: Setting annual goals and conducting formal reviews for nurses and techs.

Quality, Safety, & Compliance

• Audit Readiness: Ensuring the unit is always prepared for surprise Joint Commission inspections
• Incident Investigation: Reviewing near misses or patient falls to create prevention plans.
• Infection Control: Monitoring strict adherence to hand-hygiene and sterile procedure protocols.
• Patient Experience: Reviewing HCAHPS scores and addressing patient complaints directly.

Financial & Strategic Management

• Budget Variance: Explaining why the department went over or under budget each month.
• Supply Chain: Approving high-cost medical equipment orders and monitoring waste.
• Strategic Growth: Helping the Department Chair plan for new service lines or unit expansions.
• Labor Costs: Monitoring overtime usage and balancing the use of expensive travel nurses.

Required Skills & Qualifications

• Education: PA/NP or a Master's degree (preferred) or a Bachelor's degree in Healthcare Administration or Nursing (MHA, MBA, or MSN).
• Experience: Typically 3–5 years of clinical experience, often in a hospital or leadership role.
• Certifications: Valuable credentials include Certified Clinical Manager (CCM) or Certified Healthcare Facility Manager (CHFM)- preferred
• Technical Proficiency: Expert knowledge of Electronic Health Records (EHR) and healthcare management software.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.