Family Support Specialist III (Case Management Exp.)

Job Description

Job Description

REPORTS TO: Senior Project Manager or Family Support Specialist Mgr.

SUPERVISORY RESPONSIBILITIES: Lead management activities and outreach staff.

BACKGROUND:

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in

communities that are undergoing comprehensive physical revitalization.

Founded in 1978, USI is a leader in community development, supporting over 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.

JOB SUMMARY:

The Family Support Specialist III provides comprehensive family support, referrals, and community coordination to promote economic self-sufficiency and enhance residents' quality of life. They lead the team in developing strategies to ensure family stability and success.

JOB RESPONSIBLTIES:

• Lead family support meetings to review complex issues and ensure residents receive necessary services.
• Coordinate with On-site Project Manager and service providers based on resident progress.
• Monitor data quality and completeness in LEARN.
• Prepare progress reports for stakeholders.
• Analyze data and develop strategies with the Senior Project Manager and management team.
• Conduct intake, assessments, and visits for residents.
• Assist residents in accessing community resources.
• Advocate for residents and coordinate service delivery.
• Maintain privacy and confidentiality of resident information.
• Enter and track resident data in LEARN.
• Maintain effective partnerships internally and externally.
• Participate in program meetings and other related meetings.
• Perform assigned job duties.

QUALIFICATIONS:

• Bachelor's Degree required, Master’s preferred, or equivalent education/experience.
• 5 years of nonprofit or human services experience.
• Valid driver’s license and access to a car for work.
• Ability to handle privileged information confidentially.
• Strong independent and teamwork skills.
• Availability for evening/weekend events and travel.
• Excellent verbal and written communication.
• Proficient in facilitating group processes.
• Strong organizational and time management skills.
• Data analysis for resident-driven program designs.
• Respect for confidentiality and cultural sensitivity.
• Proficient in MS Office Suite and other software.

Urban Strategies, Inc. is an Equal Opportunity Employer.