Order Management Specialist

Order Management SpecialistPay: $42.76 per hour Job Title: Order Management Specialist Location: Plano, TX Pay Rate: $42.76/hr. Schedule: Fully on-site, Monday – Friday | 8:00 AM to 5:00 PM (hours may vary)Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX.Top SkillsExperience working with call center teams on meeting operational requirementsKnowledge of supply chain and demand planning in the order management spaceDemonstrated experience with SAP, MS PowerPoint, and advanced MS Excel skillsPosition DescriptionThe Order Management Specialist will be expected to support major accounts while being a liaison between Sales, Demand Planning, and Supply Planning teams. This role involves providing prompt resolution to customer inquiries, as well as assisting other team members to achieve high service levels and other business goals.ResponsibilitiesOrder management, including order processing, tracking, and reconciliationGenerate multiple daily reports for select accountsInteract directly with customer service teams regarding order status and product availabilityCollect, document, and manage information logs for Home Appliance accountsCreate Commercial InvoicesWork with the Call Center to ensure consumers are contacted to meet the SLA in place for rescheduling ordersProcess Upgrades for end-of-life modelsRequirementsCompetency in SAP systems and Microsoft OfficeSuperior communication and organization skillsStrong problem-solving abilitiesAbility to interact with all levels of managementAbility to meet deadlines in a fast-paced and demanding environmentAbility to work well in a team and with demanding time framesExceptional customer service backgroundSupply chain knowledgeStrong MS Excel skills are a mustStrong MS PowerPoint skillsStaffmark talent working with this client receives competitive compensation and a great benefits package! Employee Benefits Include: Medical, Dental, Vision, 401k, Paid Time Off + More!At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer.