Customer Service Representative

Full-time

Kennedy Services

Job Description

DESCRIPTION:

The Customer Account Representative will help set up payment plans, document account issues, and assist with offering log term solutions to lower the amount due.

RESPONSIBILITIES :

Transponder and KTAG Support:
Creating and updating customer accounts
Assisting with account login and password issues
Managing account preferences and settings
Ordering and activating KTAG’s
Troubleshooting KTAG issues
Processing lost or stolen KTAG’s
Explaining toll charges and billing statements
Processing payments and resolving payment issues
Setting up and managing auto-payment options
Addressing billing disputes and discrepancies
Assisting customers with account statements
Explaining policies and fees
Processing payments and disputes
Providing information on toll rates, payment options, and locations
Offering guidance on using the DriveKS website or mobile app efficiently
Answering questions about road closures, construction, and maintenance
Assisting customers with online account management
Troubleshooting issues with the DriveKS website or mobile app
Providing guidance on using electronic payment methods

REQUIREMENTS:

Excellent phone etiquette with the ability to speak clearly and professionally
Experience with debt collections, call center work, or soft sales is a plus
Must have a friendly and positive approach to difficult situations
Ability to remain calm under pressure
Type at least 25 wpm with >85% accuracy

Apply

Vacancy posted 26 days ago

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