Field Operations Lead

Job Description

Job Description

Lead Field Technician
Salary Range
52K-64K

Job Summary

Gorilla Property Services is executing an expansion across 22 zip codes in South Charlotte. We do not run a "truck and a trailer" operation. We operate a premium standardized fleet serving residential properties and high-density commercial assets across entire South Charlotte market.

We are deploying our flagship truck on September 1. We are seeking an energetic Field Operations Lead who will own execution, command job-site safety, utilise our proprietary digital routing tech stack, and act as our primary technical trainer as we rapidly scale to a multi-truck operation. You will train directly alongside the ownership team at corporate headquarters before taking the keys to the truck.

We are sending our chosen Field Operations Lead to corporate headquarters in mid-August for advanced certification before our operation begins on September 1. We don't have a truck rolling in Charlotte for you to look at today because we are building this territory from scratch. I need a leader who is excited to grow with us.

South Charlotte, NC | Gorilla Property Services

$26–$32 per Hour + Quarterly Bonuses + Benefits

Must be able to travel to Indianapolis Aug 17-21 for training. All expenses will be paid by the company.

General Accountabilities

Truck & Route Ownership: Manage daily routing logistics across our South Charlotte footprint, ensuring optimal drive-time efficiency and perfect resource utilization using mobile CRM platforms.

Technical Execution: Perform and supervise high-volume commercial and residential property transformations: high-angle pressure washing, chemical soft-washing structural treatments, technical gutter clearing, specialized indoor dryer vent cleaning, and holiday lighting installations.

Safety Command: Enforce 100% compliance with OSHA standards, proper harness rigging on high-pitch roofing systems, chemical mixing/handling safety, and proper ladder protocols.

Crew Leadership & Onboarding: Act as the direct trainer for incoming Junior Technicians. You will run local field tests, audit their asset handling, and build a high-performance culture based on speed, safety, and pristine property care.

Who Thrives Here

We are actively seeking individuals looking to step out of grueling construction, commercial roofing, automotive detailing, or specialized HVAC fields into a structured, growing operational track.

Experience: Up to 2–3 years of verifiable field service experience leading mobile crews, navigating complex customer service scenarios, or handling commercial building maintenance.

License & Records : Must possess a valid Driver's License with a clean, insurable driving record (No DUIs, major moving violations, or reckless driving incidents within the past 5 years).

Physical Capability : Absolute comfort operating at heights (ladders, roof lines, commercial lift systems) and working outdoor shifts in variable Piedmont weather conditions. Training and certification will be provided.

Asset Familiarity: Basic mechanical aptitude (understanding small engine maintenance, pump operations, high-pressure fittings, or electrical/pneumatic systems) is highly preferred.

Why Join Us

We recognize that elite field leadership requires elite positioning. Because we are backed by significant growth capital, we out-benefit standard regional operations from Day 1:

• Top-of-Market Base Pay: $26.00 to $32.00 per hour with guaranteed weekly hour maximums
• Quarterly Bonuses
• 401(k) company match from your first eligible enrollment period (subject to vesting)
• All Equipment Provided: Modern wrapped fleet vehicles, custom specialized soft-wash/pressure-wash machinery, commercial-grade safety rigging, and top-tier cold-weather and hot-weather uniform lines
• Health care reimbursement program
• Paid vacation
• Leadership development opportunities
• Paid training and certifications
• Consistent year-round work
• Clear advancement opportunities

Vision & Core Values

Vision Statement
Most trusted name in property care … no monkey business

Core Values

Integrity & Honesty
• Doing the right thing when no one is looking
• Communicate clearly and respectfully with our customers, teammates and partners
• Prioritize safety for our team, our customers and the properties we serve

Pride in our Work
• Details matter because small things make a big difference
• Treat every property with care and respect
• Our work reflects who we are

Customer Experience
• Reputation is built one interaction at a time
• Everyone is responsible for creating a positive experience
• First impressions matter … and lasting impressions matter more

Teamwork
• Be clear and honest, yet sensitive and supportive
• We support each other because no one succeeds alone
• Success is shared across the entire organization

Life Centric
• Use your smile to brighten someones day
• Bring positive energy to the people around you
• Enjoy the work, the team and the relationships we build and nurture every day
• Follow the Disney way: Employees are treated well leading to better customer experience and greater balance in life

\nCompany Description

Premiere property services franchise in Canada and rapidly expanding into the US.

Company Description

Premiere property services franchise in Canada and rapidly expanding into the US.