Director of Housekeeping

Canyon Ranch Austin Director Of HousekeepingCanyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality. Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.Join the founding team at Canyon Ranch Austin. Recruitment is underway today, with anticipated start dates beginning in Fall 2026.Canyon Ranch Austin is seeking an experienced and inspiring Director of Housekeeping to join our pre-opening leadership team. This critical role will be responsible for building and leading a world-class Housekeeping and Laundry operation that delivers exceptional cleanliness, presentation, and comfort standards across the resort. The Director of Housekeeping will oversee all housekeeping functions including guest rooms, public areas, back-of-house spaces, uniform operations, linen management, and a full in house laundry facility. This leader will play a pivotal role in establishing departmental standards, recruiting and developing colleagues, implementing operating procedures, and ensuring readiness for opening day.Following opening, the Director of Housekeeping will drive operational excellence through meticulous attention to detail, luxury presentation standards, environmental stewardship, colleague engagement, and continuous improvement. The ideal candidate understands that cleanliness is not simply an operational requirement, it is an essential component of the wellness experience and guest journey at Canyon Ranch.ResponsibilitiesWhat You'll Do As A Canyon Ranch Colleague:Lead all Housekeeping and Laundry pre-opening planning, organization, and operational readiness activities.Develop and implement departmental Standard Operating Procedures (SOPs), service standards, inspection programs, and training materials.Participate in the selection, hiring, onboarding, and training of housekeeping and laundry leadership and colleagues.Develop staffing plans, labor models, productivity standards, and departmental organizational structures.Oversee procurement, inventory, and setup of housekeeping equipment, cleaning supplies, laundry machinery, uniforms, linens, guest amenities, and operating supplies.Coordinate with Engineering, Procurement, IT, and project teams to support departmental opening readiness and facility commissioning.Conduct operational simulations and opening readiness assessments to ensure successful launch execution.Direct all housekeeping functions including guest rooms, suites, public spaces, wellness facilities, offices, and back-of-house areas.Establish and maintain luxury cleanliness, presentation, and quality standards throughout the property.Oversee room inspection programs to ensure guest accommodations consistently meet Canyon Ranch and Forbes Travel Guide standards.Monitor room readiness and coordinate closely with Front Office and Engineering teams to optimize guest experience and operational efficiency.Implement preventive maintenance reporting procedures and maintain effective communication regarding room conditions and repair needs.Ensure all areas of the property reflect a polished, welcoming, and wellness-focused environment.Lead all aspects of the resort's full-service in-house laundry operation.Oversee processing and quality control of guest room linens, spa linens, pool linens, restaurant linens, uniforms, and specialty textiles.Establish laundry production schedules, workflow standards, and quality assurance processes.Manage linen inventories, par levels, replacement programs, and textile lifecycle management.Ensure proper maintenance and utilization of laundry equipment and systems.Monitor chemical usage, water consumption, energy efficiency, and sustainability initiatives within laundry operations.Partner with vendors and suppliers to optimize laundry and linen programs while maintaining luxury presentation standards.Champion Canyon Ranch service culture and Forbes Travel Guide Five-Star housekeeping standards.Ensure guest rooms consistently exceed luxury cleanliness and presentation expectations.Develop detailed inspection protocols and auditing programs to maintain exceptional quality standards.Conduct regular room inspections, public area evaluations, and departmental quality reviews.Partner with Learning & Development to reinforce service excellence and guest interaction standards within the department.Participate in Forbes readiness initiatives, mock inspections, and quality assurance programs.Develop and manage departmental operating budgets, forecasts, labor plans, and capital expenditures.Monitor labor productivity, scheduling, payroll, and operational expenses.Analyze departmental performance metrics and implement strategies to improve efficiency and service quality.Manage inventories, purchasing, vendor relationships, and expense controls.Maintain accurate departmental records and reporting related to productivity, inspections, inventory, and expenses.Identify opportunities for operational efficiencies while maintaining luxury service standards.Ensure compliance with all OSHA, health, safety, sanitation, and environmental regulations.Maintain proper training and handling procedures for cleaning chemicals, laundry products, and equipment.Champion sustainability initiatives related to water conservation, energy usage, waste reduction, and environmentally responsible cleaning practices.Conduct regular safety inspections and departmental training sessions.Ensure compliance with Canyon Ranch policies and operational standards.Recruit, develop, mentor, and retain a high-performing Housekeeping and Laundry team.Foster a culture of accountability, teamwork, engagement, and recognition.Conduct performance evaluations, coaching sessions, and career development planning.Lead daily departmental meetings, operational reviews, and communication sessions.Promote a positive and inclusive workplace culture aligned with Canyon Ranch values and wellness philosophy.Develop succession plans and future leaders within the department.QualificationsWhat You'll Need To Be Successful:Required5+ years of progressive housekeeping leadership experience in luxury hotels, resorts, or destination properties.Minimum 3 years of management experience overseeing both Housekeeping and Laundry operations.Extensive knowledge of housekeeping operations, laundry production, linen management, inventory controls, and quality assurance programs.Experience managing a full-service in-house laundry facility.Familiarity with Forbes Travel Guide standards and luxury hospitality expectations.Strong financial acumen including budgeting, forecasting, labor management, and productivity analysis.Excellent leadership, organizational, communication, and problem-solving skills.Proficiency with housekeeping management systems, labor management software, and Microsoft Office Suite.Ability to work flexible schedules including weekends, evenings, and holidays as business needs require.PreferredPrevious luxury resort or wellness hospitality experience.Prior hotel or resort pre-opening experience.Experience with Forbes Travel Guide-rated properties.Experience overseeing large-scale linen and uniform programs.Certification through hospitality, laundry, or housekeeping professional organizations.What You'll Receive As A Canyon Ranch Colleague:Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.Generous health plan including Health, Dental and Vision after 30 days of employment.25 Days of personal and holiday time off (vacation, sick and holidays)Supplemental Health care options (including Accidental, Critical Illness and Hospital care)Employer-paid life insurance and Employee Assistance ProgramPaid Maternity leaveA supportive, collaborative work environment with opportunities for professional growth. Canyon Ranch