Senior Digital Customer Success Campaign Manager

About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign‑in is secure, and every device is trusted. We innovated the market‑leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you’re excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast‑paced, dynamic environment, we want to hear from you. Come join us and help shape a safer, simpler digital future. Customer Experience The Customer Experience team at 1Password designs digital‑first experiences that help customers deploy, activate, and grow with confidence. Our goal is to create scalable programs that guide customers to the right next step at the right moment, improving product adoption, reducing friction, and supporting long‑term customer outcomes. As a Senior Digital Customer Success Campaign Manager, you will own and evolve our digital customer success programs across the customer lifecycle. You will design, build, and optimise targeted digital journeys that help customers move from onboarding through activation and beyond. This role blends program strategy, campaign execution, analytics, experimentation, and cross‑functional collaboration to deliver measurable customer impact at scale. This is an individual contributor role for someone who enjoys building programs from the ground up, working through ambiguity, and improving digital‑first customer experiences in a fast‑changing environment. Reporting into the Senior Manager, Digital Customer Success, this is a remote role within North America. What we're looking for: 6+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, Product‑Led Growth, or a related SaaS environment. Demonstrated success building and owning lifecycle or digital success programs with measurable business impact. Experience creating scalable campaigns, workflows, or journeys rather than managing a book of business. Strong understanding of the customer lifecycle, including onboarding, activation, adoption, retention, expansion, renewal, and risk management motions. Ability to interpret customer and product signals, identify patterns, and translate them into clear campaign strategies and measurable interventions. Strong written and verbal communication skills, with the ability to create concise, effective messaging for different customer audiences and personas. Hands‑on experience with tools such as Gainsight, Salesforce, Marketo, Outreach, or similar customer success and marketing automation platforms. Experience collaborating across Customer Success, Product, Support, Operations, Marketing, Content, and Data teams to ensure alignment across the customer journey. Comfort working in changing environments where teams are building new programs, processes, and operating models from the ground up. Preferred: experience using Artificial Intelligence tools to support program design, experimentation, and campaign optimisation; experience with 1Password and/or cybersecurity is also valued. What you can expect: Design, launch, and improve digital customer success campaigns and programs across onboarding, activation, adoption, and growth stages. Build scalable customer journeys that help customers reach key milestones using content‑led interventions and targeted human engagement when needed. Identify customer signals, behaviours, milestones, and friction points that indicate progress, risk, or opportunity across the lifecycle. Translate customer and product insights into triggered programs and campaigns that guide customers to the right next step using existing resources and tools. Draft, edit, and optimise customer‑facing communications, including email campaigns, journey messaging, and supporting content. Monitor program performance using metrics such as activation, deployment, engagement, retention, expansion, churn, and content interaction to evaluate effectiveness. Use testing methods such as A/B testing, cohort analysis, and message iteration to improve campaign tone, timing, targeting, and outcomes. Partner with Data, Product, Customer Success Operations, Customer Experience Content, and Voice of Customer teams to align digital programs with customer insights and business priorities. Build dashboards and reporting to track program health, surface insights, and recommend improvements to digital‑first customer experiences. Use Artificial Intelligence tools and emerging technologies to accelerate campaign creation, analysis, experimentation, and optimisation. Salary and Benefits USA‑based roles only: The annual base salary for this role is between $121,000 USD and $175,000 USD. This role also immediately participates in 1Password’s benefits program (health, dental, 401(k) and many others), generous paid time off, an equity grant, and, where applicable, incentive programs. Canada‑based roles only: The annual base salary for this role is between $115,000 CAD and $167,000 CAD. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), generous paid time off, an equity grant, and, where applicable, incentive programs. At 1Password, we approach each individual’s compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our Culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo and is excited to experiment and iterate in search of the best solution. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity, and above all deliver results. How we work with AI We are committed to leveraging cutting‑edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI is essential to our success at 1Password. Our approach to work We recognise the power of both in‑person collaboration and remote work. Some roles are designated as remote‑first, with an expectation that individuals work from home most of the time, while others are designated as in‑office roles, with an expectation of being on‑site on a regular basis. For all roles, occasional travel may be required, including department‑wide off‑sites, quarterly meetings, and periodic customer events. In leadership roles, you can expect to travel once per month on average. All go‑to‑market roles will have an in‑person onboarding in Toronto. What we offer Maternity and parental leave top‑up programs Competitive health benefits Generous PTO policy RSU program for most employees Retirement matching program Free 1Password account Paid volunteer days Peer‑to‑peer recognition through Bonusly Remote‑first work environment *Some roles in our GTM team are currently being hired for in‑person hybrid work in Toronto and Austin. These roles will specify on the posting. Equal Opportunity Employer 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at View email address on click.appcast.io and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we’re experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you have questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third‑party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form. For additional information see our Candidate Privacy Notice. #J-18808-Ljbffr 1Password