Onsite Administrative Support

Onsite Administrative Support

The Administrative Support provides general office support with a variety of clerical activities and related tasks. They will be responsible for answering incoming calls, directing calls to appropriate associates, verifies outgoing mail, flow of correspondence, as well as additional clerical duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Responsible for welcoming visitors by greeting them, in person or on the telephone

Answers multi-line phone system and directs caller to appropriate associate

Provides callers with requested company information and directions

Maintain security by following procedures, monitoring logbook and issuing visitor badges

Prepare company documents using Word, Excel and Outlook

Receives sorts and forwards outgoing mail, responsible for printing and mailing a variety of information including receipts for patients

Orders and sends itemized bills

Retrieve and send faxes

Adhere to the production standards set for the department and client

Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements

Other duties as assigned by manager

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

High School Diploma or equivalent

Minimum or 1-2 years' experience working in a receptionist or similar role preferred Must have prior experience working a multi-line phone

KNOWLEDGE/SKILLS/ABILITIES

Intermediate to advanced knowledge of Microsoft programs including Word, Excel, and Outlook

Must be able to work in a fast-paced environment

Good organizational, time management and communication skills while focusing on customer service

Ability to work as a team player and use good judgement in prioritizing and completing tasks; strong interpersonal and analytical skills

Knowledge of the healthcare industry and HIPPA a plus, must be able to successfully pass training for FDCPA

Must be willing to type at least 25 wpm

PHYSICAL SKILLS AND ABILITIES

While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel or crouch or crawl; see, talk and hear.

WORK ENVIRONMENT Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent/employee works in a temperature-controlled office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously.