Senior Relationship Manager

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart’s Auto Sales and Dealer Operations team partners with dealerships to expand access to affordable credit through a more effective, data-informed lending experience. The team works across Sales, Relationship Management, Risk, Product, and Operations to identify the right dealer opportunities, launch new partners effectively, and help dealerships build consistent adoption of Upstart’s auto lending program. As a Remote Dealer Relationship Manager at Upstart, you will launch and manage a portfolio of lower-volume dealer partners located primarily in rural and geographically dispersed markets. You will own the dealer relationship from pre-launch preparation through ongoing adoption, engagement, and performance management. You will build strong dealer relationships through a fully remote engagement model, using automated reporting, targeted email communication, phone outreach, and highly strategic Zoom meetings. You will identify the appropriate engagement cadence for each dealership, guide new rooftops through a successful launch, monitor dealer activity, and create practical plans to improve utilization. While these dealerships may operate at lower monthly volumes than larger metropolitan rooftops, their collective contribution is meaningful to the organization. This role will ensure these partners receive a consistent, relevant, and high-quality experience while helping Upstart develop a scalable model for launching and supporting remote dealer relationships. As a Remote Dealer Relationship Manager at Upstart, you will launch and manage a portfolio of lower-volume dealer partners located primarily in rural and geographically dispersed markets. You will own the dealer relationship from pre-launch preparation through ongoing adoption, engagement, and performance management. How you’ll make an impact Own the launch, ongoing relationship, engagement, and performance of an assigned portfolio of lower-volume, rural, and geographically dispersed dealer partners Lead remote dealer launches from initial handoff through readiness, training, activation, and early adoption, coordinating system access, workflow alignment, third-party setup, and dealer-readiness requirements Help dealership leadership and frontline users understand where Upstart fits within their lending strategy, establish clear adoption plans, and incorporate the program effectively into their sales and finance workflows Use dealer activity and performance data, including user engagement, credit applications, offers, signed contracts, and funded loans, to identify growth opportunities, declining utilization, and accounts requiring additional support Develop the appropriate engagement strategy for each dealership through targeted email and phone outreach, strategic virtual business reviews, automated reporting, and practical account plans with clear actions and follow-up commitments Partner with Sales, Risk, Product, and Operations to resolve dealer barriers, escalate recurring product or process issues, maintain clear account documentation, and share insights that improve Upstart’s remote dealer-management model Minimum Qualifications 3+ years of experience in dealer relationship management, account management, customer success, dealer development, automotive retail, auto finance, indirect lending, or a related customer-facing role Experience launching, onboarding, implementing, or activating new customer or dealer partnerships Experience managing a portfolio of accounts and using CRM systems, dashboards, spreadsheets, or reporting tools to monitor account activity and performance Experience using customer or account data to identify risks, prioritize outreach, and develop adoption, growth, or recovery plans Experience leading customer training, onboarding, performance reviews, or strategic meetings in a remote environment Preferred Qualifications Knowledge of dealership sales and finance operations, indirect auto lending, lender strategy, and dealer account-management practices Ability to guide dealership leadership, finance managers, and frontline users through new lender adoption and workflow changes Ability to interpret dealer performance, application, lender-activity, and utilization data to guide launch and account strategy Experience building or using automated reporting, email campaigns, portfolio alerts, or customer-engagement workflows Experience supporting rural, lower-volume, small-market, or geographically dispersed dealer partners and re-engaging underperforming accounts Familiarity with RouteOne, Dealertrack, dealership CRM systems, credit-reporting providers, or similar automotive technology Position location This role is available in the following locations: Remote Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-REMOTE #LI-Associate At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $99,800 - $138,000 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada) Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada. Health Savings Account contributions from Upstart for eligible plans (US only) Income protection benefits, including life insurance and disability coverage for added financial security Paid time off, sick leave, and company holidays, in line with local requirements Paid family and parental leave to support caregiving and major life moments (duration varies by country) Family-centered benefits to support fertility, parenthood, and caregiving needs Employee Assistance Program (EAP) offering mental health support and life-centered resources Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only) Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from Connection and community through team events, all-company updates, and employee resource groups (ERGs) Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!) For roles based in Canada, please note that we are not currently able to hire in Quebec. Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email View email address on click.appcast.io