Daily Program/ Membership Commissioner

Job Type: Part Time Location: Boston Reports To: National Volo Pass Team Rate: $25-30 per hour when assigned as Commissioner Estimated Hours: 15–20 hours per week (includes 6–10 hours on night/weekend field work and 9–10 hours in‑office work) Company Description More than 450,000 users coast to coast leverage Volo to organize, meet, communicate and play within their community through fitness and social activities. Volo provides real interaction, real activity, real fun and real impact. We are a movement for people and by people who want to connect more meaningfully with each other. We are a grassroots uprising helping others see who they’re connecting with and share experiences over the length of a season. We are a fast‑growing company: Ranked among Inc‑5000 Fastest Growing Companies; over 450,000 adult participants nationwide; partnering with Volo Kids Foundation serving over 20,000 kids in free youth sports programs; 11 city markets & counting. Role Overview The Daily Play Commissioner delivers an outstanding player experience and ensures smooth, efficient daily program operations during assigned shifts. This role represents Volo’s core values: Play First, Lead with Care, Own It, Be Reliable, and Build Community, while serving as the on‑site leader for players and part‑time staff. Daily Commissioners combine strong interpersonal leadership with deep sport knowledge to keep pickups organized, structured, and fun across all sports. Ideal for individuals passionate about bringing people together and building community. Core Responsibilities Facility Oversight & Shift Leadership Overall Pickup Supervision: Oversee the pickup during assigned shifts, ensuring a safe, organized, and welcoming environment. Product Quality: Ensure all brand standards are met, including formats, welcome speeches, player engagement, and safety. Shift Operations: Maintain pickup flow and court schedules while calmly adapting to delays, injuries, or player issues. Training: Train future hosts to run quality pickups at the brand standard. Product Knowledge: Have a strong understanding of the Volo Pass product including pickup offerings, sports, venues, locations, days, and upcoming events and tournaments. Active Conversion: Identify non‑member players or drop‑ins and proactively explain the value of Volo Pass to increase membership. Member Retention: Engage with current Volo Pass members to strengthen their connection to the community. Player & Staff Experience Player Issue Resolution: Address player concerns, disputes, or questions professionally and empathetically, prioritizing safety, respect, and fun. Staff Training & Mentorship: Train and support new or potential staff on Volo Pass operations and culture, and update and present part‑time training materials. Staff Communication: Provide detailed shift logs to the Staffing Manager regarding performance, issues, and follow‑ups. Daily Play Improvements: Provide valuable insight to VP leadership on what is and isn’t working and suggest improvements. Sport‑Specific Knowledge & On‑Court Leadership Clear understanding of common pickup formats/rules, including layout of a court/field, standard violations and fouls, pickup rules. Ability to maintain safe play. Ability to pivot quickly to ensure the best playing format with the number of participants. Ability to clearly explain format to players of varying experience levels. Support inclusive play by balancing competition with sportsmanship and social sports expectations. Operations, Communication & Accountability Equipment Management: Identify equipment shortages or maintenance issues and communicate them to the Logistics Director via shift log. Communication: Maintain proactive, respectful communication with players, staff, and full‑time staff throughout the shift. Reporting: Generate accurate, thorough shift reports covering incidents, equipment needs, player feedback, and staff performance. Policy & Rule Enforcement: Enforce facility rules and code of conduct consistently to ensure a safe and respectful environment. Program Evaluation: Audit programs, staff, and/or players to ensure Volo brand standards are upheld. On‑Site Selling: Support player acquisition/retention by promoting relevant daily programs and membership promotion. Tournament & Special Event Operations: Support tournament/event preparation and day‑of operations. Admin Support Lead Calls: Support membership sales and tournament sales through hot‑lead outreach and check‑in on expected roster sizes for upcoming tournaments. Program Build: Support the local team operations by building daily programs including pickups, tournaments, events, and fitness classes. Member Onboarding: Integrate personal outreach into our member onboarding process to promote program participation and prolonged retention. Player Communications: Support sending welcome emails for daily programs. Volo Pass Survey: Get 5% of Volo Pass members to fill out quarterly survey. Tournament Management Communicate scheduling, format, rules, and tiebreakers of the tournament. Make schedule pivots to address delays, court availability, or weather. Keep teams informed and engaged throughout transitions. Ensure all match scores are accurately collected and entered before the end of the round. Properly apply tiebreaker scenarios for advancement to the knock‑out stages. What Success Looks Like Trusted in fostering and growing the Volo Pass community, including growing specific venues in pickup participation and participation at events. Getting enough participation for two premiere tournaments per sport per year. Strengthen Volo Pass retention numbers. Increase pickup game ratings survey scores. Achieve a 30 NPS on the quarterly Volo Pass Survey. Qualifications Minimum of 1–3 years of professional experience with an emphasis on training and staff development. Ability to work nights and weekends; typically Sunday–Thursday between 12:00 p.m.–10:00 p.m. Can marshal resources effectively and comfortably. Can navigate a fast‑paced, ever‑changing environment with minimal supervision. Excellent written and verbal communication skills. Dynamic personality interested in working in, and contributing to, a fun and active sporting environment. Preferred Qualifications Experience in sport, event, or project management, or business development capacity. Equal Opportunity Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital status, veteran status, or any other protected class. #J-18808-Ljbffr Volo Sports