Human Services Program Specialist

Salary : $99,388.80 - $120,811.68 Annually
Location : Sacramento, CA
Job Type: Permanent Full-Time
Job Number: 28066-B
Department: County Wide
Opening Date: 05/21/2026
Closing Date: 6/18/2026 5:00 PM Pacific


The Position
This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on:
6/4/2026, 6/18/2026 (final)

Under direction, the Human Services Program Specialist performs analytical, evaluative, coordinative and/or conceptual staff work in the planning, development and/or administration of human services programs.
Examples of Knowledge and Abilities

Knowledge of

• Applicable laws, rules and regulations related to public human services
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to public human services
• English usage, spelling, grammar, and punctuation
• Principles of effective customer service
• Socio-economic, environmental, and cultural factors affecting the behavior of disadvantaged persons
• Principles of human behavior including people under physical, psychological and social stress
• Types of financial, medical and public human services available to public assistance applicants
• Principles, practices, funding sources, laws and regulations, and administrative requirements in the program area to which assigned
• Techniques of contract negotiation and monitoring
• Practices and techniques of programmatic analysis and report writing
• Basic techniques of budget monitoring and reporting
• Techniques of interviewing for obtaining factual information
• Principles of work organization and time management

Ability to

• Establish and maintain cooperative, effective working relationships with customers, co-workers, other agencies and the general public
• Communicate clearly and concisely, both verbally and in writing
• Analyze situations accurately and adopt an effective course of action
• Effectively organize and prioritize work assignments
• Keep accurate and orderly records
• Maintain confidential information
• Interpret and apply applicable federal, state, and local laws, codes, and regulations
• Coordinate program activities and staff
• Develop effective policies and procedures
• Research, analyze, interpret, explain, and apply complex legislation, regulations, laws, directives, and other information pertaining to state human service programs and make appropriate recommendations
• Draw logical conclusions and make sound decisions and effective recommendations and adapt to quickly changing conditions
• Research documents including detailed and complex medical and legal terminology
• Conduct impartial, comprehensive case investigative reviews
• Gather information through record examination, research, and interview
• Work independently, adhere to rigid time schedules, maintain complex records, and prepare quasi-legal documents

Employment Qualifications

Minimum Qualifications

Either: Two years of paid full-time supervisory experience in the review of casework, eligibility, or benefit levels for protective services, public assistance, and/or human services program related to the provision of direct services related to client services.

Or: Two years of paid full-time experience performing analytical and coordinative functions for a protective services, public assistance, and/or human services program related to the provision of direct client services.

Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Background/Criminal History: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of the Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to, or impacts, the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

Child and Elder Abuse Reporting: Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child, elder, and dependent adult abuse reporting.


Probationary Period

The probationary period for this classification is twelve (12) months.

Application and Testing Information
APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply.
County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street, Room 4667

Sacramento, CA 95814

Phone View phone number on click.appcast.io; 7-1-1 California Relay Service

Email View email address on click.appcast.io

Inter-Office Mail Code: 09-4667

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
• Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
• Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
• A resume may be included with your application, however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.
Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
• Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
• If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
• If you have no experience, write "no experience" for the appropriate question.
• For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
• If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

FORMULA RATE EXAMINATION (Weighted 100%)
All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.
This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.
All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.
FREQUENTLY ASKED QUESTIONS
Click here for Frequently Asked Questions (FAQ's)
For information regarding County jobs:


Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at or View phone number on click.appcast.io, CA Relay 711. For more information, visit:
EMPLOYEE BENEFITS

As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP).
GENERAL BENEFITS:
Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting
TEMPORARY POSITIONS:
Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions.
SALARY STEP INCREASES:
The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained.
PAY:
All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty.
VACATION:
Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.
HOLIDAYS:
14.5 holidays per year as recognized.
SICK LEAVE:
Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit.
PARENTAL LEAVE:
Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations.
TUITION REIMBURSEMENT:
Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.
RETIREMENT:
Social Security and Sacramento County Employees' Retirement System coverage.
HEALTH INSURANCE:
The County offers a variety of health plan design options to fit individual needs.
DENTAL INSURANCE:
The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person.
LIFE INSURANCE:
The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.
DEFERRED COMPENSATION:
The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal.
EMPLOYEE ASSISTANCE PROGRAM:
The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:

• Legal Advice/Difficult Decisions
• Marriage or Family Relationships
• Financial or Credit Worries/Elder Care
• Alcohol and Drug Abuse

WELLNESS INCENTIVE PROGRAM:
The County will recognize and award time off to eligible employees who maintain an excellent attendance record.
FLEXIBLE SPENDING ACCOUNT:
The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.

• DEPENDENT CARE REIMBURSEMENT ACCOUNT:
  Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.
• MEDICAL REIMBURSEMENT ACCOUNT:
  The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.

WORKERS' COMPENSATION:
In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California.
SACRAMENTO CREDIT UNION:
The credit union offers loan facilities and systematic saving plans through payroll deduction.
SELECTION AND PLACEMENT

Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age.
Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations.
MINIMUM QUALIFICATIONS:
Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification.

"Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
PROMOTIONAL EXAMINATIONS:
If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications.
OPEN EXAMINATIONS:
Any person who meets the minimum qualifications may apply.
CONTINUOUS FILING EXAMINATIONS:
Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received.
ELIGIBLE LISTS:
Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists.
EXAMINATION RATINGS:
Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director.
APPEAL PROCESS:
Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination.

Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: View phone number on click.appcast.io. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate.
FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs):
OTHER INFORMATION

VETERAN'S PREFERENCE:
Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes.

"Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.
Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty.
CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT:
As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment.
CONFLICT OF INTEREST CODE:
Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest.
CONCURRENT EMPLOYMENT:
No employee may concurrently occupy more than one County position.
SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION):
Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:

Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and
The certification of eligibles who possess special skills have been approved by the Civil Service Commission.
PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING:
The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant.
DRIVER LICENSE:
Possession of a valid California Driver License may be required for some positions.
PROBATIONARY PERIOD:
Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months.

FINGERPRINTING AND CRIMINAL RECORD CHECKS:
Fingerprinting and criminal record checks are required for some positions.
01


The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score. All experience, education, and/or training used to answer the supplemental questions must be included on your application.


In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as 'See Resume' as a response will not be scored.


By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.

• I have read and understood the above instructions.

02


Select the one box that best describes your educational background from an accredited college or university.

• None.
• Some completed coursework, but less than thirty (30) semester or quarter equivalent units from an accredited college or university.
• Thirty (30) semester or quarter equivalent units from an accredited college or university.
• Associate's degree, or sixty (60) semester or quarter equivalent units from an accredited college or university.
• Ninety (90) semester or quarter equivalent units, including completion of thirty (30) upper division units leading toward a Bachelor's degree from an accredited college or university.
• Bachelor's degree from an accredited college or university.
• Master's degree or higher from an accredited college or university.

03


Select the one box that best describes your Bachelor's degree field of study.

• Behavioral Science.
• Business Administration.
• Child Development/Family Studies.
• Communications.
• Community Development.
• Health Sciences.
• Health Services Management / Health Administration.
• Human Services.
• Organizational Leadership / Management.
• Psychology.
• Public Administration.
• Public Health / Public Health Administration.
• Public Policy.
• Social Work.
• Sociology.
• Other fields directly related to the administrative, analytical, or programmatic duties of this class.
• Other fields not directly related to the administrative, analytical, or programmatic duties of this class.
• I have not earned a Bachelor's degree or higher.

04


Select all the boxes that best identify the human services programs in which you have work experience.

• Adult Protective Services.
• Behavioral Health Services.
• CalFresh.
• Cash Assistance (CalWORKs, General Assistance, CAPI, Foster Care eligibility)
• Child Protective Services.
• Community Based Programs.
• Homeless Services.
• In Home Supportive Services/Public Authority.
• Medi-Cal.
• Other.
• Welfare-to-Work.
• None of the above.

05


Select the one box that best describes your full-time supervisory experience specifically involving the review of casework, eligibility determinations, or benefit levels for protective services, public assistance, and/or human services programs providing direct client services.

• None.
• Less than two (2) years of supervisory experience in a relevant human services program.
• Two (2) years but less than four (4) years of supervisory experience in a relevant human services program.
• Four (4) years but less than six (6) years of supervisory a experience in a relevant human services program.
• Six (6) years or more of supervisory experience in a relevant human services program.

06


Select the one box that best describes your full-time analytical and coordinative experience supporting protective services, public assistance, and/or human services programs providing direct client services.

• None.
• Less than two (2) years of analytical and coordinative experience in a relevant human services program.
• Two (2) years but less than four (4) years of analytical and coordinative experience in a relevant human services program.
• Four (4) years but less than six (6) years of analytical and coordinative experience in a relevant human services program.
• Six (6) years or more of analytical and coordinative experience in a relevant human services program.

07


Select all the boxes that best describe the specific employment activities you have experience performing on a regular basis.

• Collecting data and information to assist with the development of program policies and procedures.
• Compiling and maintaining accurate records and files regarding program activities.
• Evaluating the correctness and defensibility of program actions in response to appeals or requests for state administrative hearings by conducting detailed research and analysis of case records, circumstances, and regulations.
• Evaluating the potential impact of policy or regulatory changes on a program operation and recommending operational changes.
• Gathering, analyzing and reporting program statistics, financial data, and other information used for program evaluation or legal responses.
• Monitoring program budgets, grant funds, contracted services, or federal and state funding sources.
• Monitoring programs to ensure compliance with regulations, contract provisions, or funding source requirements.
• Recommending improvements to enhance program efficiency and standards of service delivery.
• Researching, interpreting, and analyzing policies, procedures, existing or proposed legislative laws, and/or regulations governing a human services program.
• Resolving issues through binding agreements, stipulations, or conditional withdrawals.
• None of the above.

08


Select all the boxes that best describe your experience serving as a liaison, coordinator, or contact person between your department/division and the following:

• Business organizations.
• Community-based or non-profit organizations.
• County departments.
• Other.
• Planning councils and boards.
• Schools, hospitals, or other service providers.
• State, city, federal, private foundation or other funding sources.
• None of the above.

09


Select all the boxes that best describe the types of documents you have experience developing and/or composing.

• Complex documents such as grant proposals, request for proposals (RFP), manuals, Board reports, or other detailed analytical documents.
• Intra-department communication or routine correspondence such as memos, letters, or meeting minutes.
• Legal or quasi-legal documents such as public records requests, administrative hearing, court reports, contracts or similar materials.
• Procedural documents such as program guidelines, policy manuals, training materials, operational procedures, or informational publications.
• Statistical and/or narrative reports documenting program compliance, activities, or outcomes.
• Written communications distributed to external committees, community organizations, or partner agencies.
• None of the above.

10


Select all the boxes that best describe your experience developing, delivering, or facilitating oral presentations.

• Assisting in the development of presentation or training materials such as slides, agendas, or handouts.
• Delivering complex presentations on non-routine, technical, or sensitive subject matter such as regulations, policy changes, budget impacts, or program data.
• Delivering routine and recurring presentations such as program orientations, staff updates, or policy overviews.
• Facilitating meetings and providing technical assistance to internal staff or community-based organizations such as workgroups, advisory committees, or stakeholder meetings.
• Leading or co-leading the development of training materials for staff or stakeholders.
• Presenting information during administrative hearings, appeals, or similar quasi-legal settings.
• None of the above.

11


Select the one box that best describes your experience training staff on laws, regulations, policies, procedures, and processes governing public human services programs.

• None.
• Less than 2 years training staff on laws, regulations, policies, procedures, and processes governing public human services programs.
• 2 years but less than 4 years training staff on laws, regulations, policies, procedures, and processes governing public human services programs.
• 4 years but less than 6 years training staff on laws, regulations, policies, procedures, and processes governing public human services programs.
• 6 years or more training staff on laws, regulations, policies, procedures, and processes governing public human services programs.

12


Select the one box that best describes your experience disseminating information (for example: providing guidance, technical assistance, clarification, or written materials) regarding laws, regulations, policies, procedures, and processes governing public human services programs.

• None.
• Less than 2 years disseminating information regarding laws, regulations, policies, procedures, and processes governing public human services programs.
• 2 years but less than 4 years disseminating information regarding laws, regulations, policies, procedures, and processes governing public human services programs.
• 4 years but less than 6 years disseminating information regarding laws, regulations, policies, procedures, and processes governing public human services programs.
• 6 years or more disseminating information regarding laws, regulations, policies, procedures, and processes governing public human services programs.

13


Select all the boxes that best describe your experience working on special projects or programs.

• Working as a team member of a short-term project or program.
• Working as a team member on a complex, long-term project or program.
• Working as a team leader of a short-term project or program.
• Working as a team leader on a complex, long-term project or program.
• None of the above.

14


Select all the boxes that best describe the software and applications in which you are proficient. You may be asked to demonstrate your proficiency during the interview process.

• Adobe Pro or similar software.
• DocuSign or similar software.
• Microsoft 365 or similar software.
• Microsoft Access or similar software.
• Microsoft Outlook or similar software.
• Microsoft Publisher or similar software.
• None of the above.

15


Select the one box that best identifies your proficiency using Microsoft Excel.

• Basic: Data entry; inputting data to create simple reports; using and creating simple formulas; etc.
• Intermediate: Using complex formulas; creating spreadsheets/worksheets; etc.
• Advanced: Creating complex formulas; creating complex spreadsheets; extracting data from multiple sources and worksheets; creating charts and graphs; etc.
• None of the above.

16


Select the one box that best identifies your proficiency using Microsoft Word.

• Basic: Opening, creating, and saving simple documents; using form letters/templates (not creating); cutting and pasting; etc.
• Intermediate: Creating form letter templates; creating and using styles; cutting and pasting from unlike data sources; etc.
• Advanced: Creating macros; creating multiple section breaks with different page numbers; creating automatic table of contents; linking multiple documents; creating columns; embedding images and objects; etc.
• None of the above.

17


Select the one box that best identifies your proficiency using Microsoft PowerPoint.

• Basic: Creating simple presentations; adding and formatting text; inserting images; using basic slide layouts; applying themes; adding bullet points; and running a basic slideshow.
• Intermediate: Creating and formatting slides with tables, charts, graphics, and SmartArt; inserting and editing images; applying slide transitions; adding basic animations; organizing slide order; and using speaker notes and presentation view.
• Advanced: Designing professional presentations using custom slide layouts and templates; embedding multimedia; creating complex animations and transitions; linking slides or external content; integrating charts or data from Excel; and preparing presentations for meetings, trainings, or public presentations.
• None of the above.

18


Select the one box that best identifies your proficiency using Microsoft Teams.

• Basic: Joining meetings; using chat; muting/unmuting; turning camera on/off; reacting with emojis; accessing shared files; viewing meeting invitations; basic navigation of Teams channels.
• Intermediate: Scheduling meetings; sharing screens; using breakout rooms; uploading files to channels; creating and managing Teams/Channels; using @mentions; managing meeting chat; adjusting meeting settings; collaborating on shared documents within Teams.
• Advanced: Managing Teams and Channels permissions; creating and administering Teams policies; integrating third-party apps or connectors; configuring advanced meeting options (lobby controls, presenter roles); hosting webinars or live events; using Teams Admin Center functions; automating workflows with Power Automate or Teams approvals.
• None of the above.

19


Select all the boxes that best describe your experience applying principles of effective customer service in a human services, public assistance, or similar program environment. If you do not have relevant experience, select none of the above.

• Actively listening to individuals to understand concerns, needs, or complaints and responding appropriately.
• Communicating clearly and professionally with clients/customers, community members, or stakeholders regarding program services, policies, or procedures.
• Coordinating with internal staff, external agencies, or community organizations to ensure effective service delivery.
• Demonstrating courtesy, professionalism, and sensitivity when interacting with individuals from diverse socio-economic or cultural backgrounds.
• Explaining complex program rules, regulations, or eligibility requirements in a clear and understandable manner.
• Handling difficult or sensitive interactions, such as individuals experiencing stress, crisis, or frustration.
• Maintaining accurate documentation of client/customer interactions, inquiries, or resolutions.
• Providing timely responses to inquiries from clients/customers, service providers, or the public.
• Resolving client/customer concerns by analyzing situations and determining appropriate solutions or referrals.
• None of the above.

20
Describe in detail your training, education, and experience as it pertains to the position of Human Services Program Specialist with the County of Sacramento.

Your response must clearly demonstrate how you meet the minimum qualifications, including experience performing supervisory, analytical, and/or coordinative work in a human services or public assistance program environment.

Include a description of your primary duties and responsibilities, including:

• Experience in the review of casework, eligibility, or benefit levels for protective services, public assistance, and/or human services programs related to the provision of direct client services.
• Experience performing analytical and coordinative functions for a protective services, public assistance, and/or human services program related to the provision of direct client services.

For all experience listed, provide the following information, if applicable:

• Your job title(s).
• Your employer(s) and the type of organization.
• The department or program area.
• Dates of employment (MM/YYYY - MM/YYYY) and hours worked per week.
• Whether the position was supervisory and, if so, the number of staff supervised.

In addition, list your education from an accredited college or university, including the degree(s) earned and field(s) of study. Also include any relevant training, courses, certifications, and/or continuing education.

If you have no relevant experience, please write "None."


21


I have read the General Requirements and Other Requirements as stated on the job announcement.

• Yes.

22


The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment must pass a drug test administered by the County and at no cost to the applicant.

I understand, if offered conditional employment, I will be subject to a drug test administered by the County as described in Sacramento County Personnel Ordinance Section 2.78.030.

• Yes.
• No.

23


Select the one box that best describes whether you have attended a career fair and/or job event where you have interacted with representatives from Sacramento County.

• Attended in the last one (1) - three (3) months.
• Attended in the last four (4) - six (6) months.
• Attended in the last seven (7) months - one (1) year.
• Attended an event more than one (1) year ago.
• Have attended a career fair and/or job event but did not interact with Sacramento County representatives.
• Have not attended a career fair and/or job event.

24


List the following for the career fair and/or job event you attended:

• Name of event
• Location of event
• Month and year of event

If you have not attended an event where you interacted with representatives from Sacramento County, please type "None".
Required Question