Field Installer/Trainer

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which provides Deaf users who use American Sign Language (ASL) and hearing people the option to communicate in their preferred language—ASL, spoken English, or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages. Mileage reimbursement Estimated Pay: $11.01–$17.45 per hour ASL Link Sorenson VRS ASL tutorial: Essential Duties And Responsibilities Communicate using American Sign Language (ASL) to educate customers on how to use their Video Relay Service device. Travel to customer homes and businesses to perform VRS training, service calls, and new installations of Sorenson equipment in the assigned area. Educate new and existing customers on the features and benefits of SVRS services and products. Participate in events with the Sales/Outreach and Marketing groups to educate institutions, customers and organizations about the benefits of Sorenson VRS. Conduct seminar and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents. Travel Requirements Local Daily Travel Requirements: 50–75 %. Knowledge, Skills, And Abilities Fluent in American Sign Language (ASL). Extensive experience installing Sorenson VRS equipment and providing customer service. Expert in all types of videophone and network installations, including T1, DSL, and high‑speed cable Internet. Excellent written and ASL communication skills. Daily access to personal transportation and ability to provide required documentation (insurance, registration, etc.). Willing and able to travel long distances by automobile or airplane and stay overnight. Excellent computer skills and knowledge of Internet, routers, hubs, switches and their installation. Maintain a personal high‑speed Internet connection at residence. Have Sorenson Communications selected as the default provider (with an active local number) for work VP and mobile devices. Understand firewalls and work with IT and Network Administrators to open required ports for Sorenson equipment. Working Conditions And Physical Requirements Fluent in American Sign Language (ASL). Team player with a positive attitude. Able to lift 50 pounds and sit for extended periods. Other duties as assigned. Must comply with vaccination policy for roles requiring face‑to‑face interactions. As a condition of employment, all employees are required to comply with the vaccination or testing requirements outlined in our company policy (for certain roles) as soon as practicable. The policy requires either proof of vaccination or compliance with our vaccination exemption process. Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. Applicants must possess the requisite integrity to maintain this information in strictest confidence. Apply today! Equal Employment Opportunity CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer. Company Summary As one of the world’s leading language services providers, Sorenson combines patented technology with human‑centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over‑video and in‑person sign language and spoken language interpreting, translation, real‑time captioning, and post‑production language services. Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority‑owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees. Mission… Leveraging the Power of Language, we connect lives and enrich the human experience. Vision… To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. Values… Integrity, Diversity, Belonging and Impact. #J-18808-Ljbffr Sorenson Communications