Case Manager

BANA LAW, PC is a plaintiff-side personal injury law firm dedicated to providing exceptional legal representation and personalized service to our clients. About the Role Personal Injury Case Manager Position Type: Full-Time | In-Office We are seeking an experienced, highly organized, and client-focused Personal Injury Case Manager to join our growing team. The ideal candidate is a proactive problem-solver who thrives in a fast-paced legal environment, demonstrates excellent communication skills, and takes pride in delivering outstanding client service. This position plays a critical role in managing personal injury cases, coordinating medical treatment, and supporting our attorneys in achieving the best possible outcomes for our clients. Responsibilities Key Responsibilities Client Relations & Case Investigation Serve as a primary point of contact for clients, providing regular case updates and ensuring a positive client experience. Conduct comprehensive client intake interviews and gather essential case information. Perform thorough case investigations, including identifying potential defendants, conducting license plate searches, obtaining surveillance footage, and collecting supporting evidence. Respond promptly and professionally to client inquiries, concerns, and requests. Maintain consistent communication with clients throughout the case lifecycle. Medical Coordination & Case Development Coordinate medical appointments, diagnostic testing, and ongoing treatment for clients. Identify and coordinate with qualified medical providers within the firm's approved network. Obtain, review, and summarize medical records and billing documentation. Identify treatment gaps, documentation inconsistencies, and other issues that may impact case value. Maintain communication with medical providers to ensure timely receipt of records and continuity of care. Monitor case progression and proactively address potential delays. Case Management & Attorney Support Manage an active caseload while maintaining accurate, organized, and up-to-date case files. Utilize Filevine or comparable legal case management software to document case activity, track deadlines, and manage tasks. Delegate appropriate administrative responsibilities and follow-ups to Case Management Assistants. Collaborate closely with attorneys and support staff to resolve case-related challenges. Conduct additional investigations and gather evidence to strengthen case development. Ensure cases progress efficiently while maintaining a high standard of accuracy and client service. Administrative & Compliance Responsibilities Prepare, review, and proofread case-related correspondence and documentation. Manage daily communications with clients, medical providers, attorneys, and other relevant parties. Maintain confidentiality of sensitive client, medical, and legal information. Ensure all case management activities comply with applicable legal and ethical standards. Qualifications 1–5 years of case management experience in plaintiff-side personal injury law. Fluent in Spanish Previous experience managing personal injury cases and coordinating medical treatment. Strong understanding of personal injury case development, medical terminology, and legal procedures. Experience reviewing medical records, medical bills, and treatment documentation. Proficiency with Filevine or similar legal case management software. Excellent written and verbal communication skills. Exceptional organizational abilities and attention to detail. Ability to manage competing priorities and deadlines in a fast-paced environment. Strong interpersonal skills, sound judgment, and a client-first approach. Ability to work independently while collaborating effectively with attorneys and support staff. Required Skills Experienced, highly organized, and client-focused. Proactive problem-solver who thrives in a fast-paced legal environment. Ability to manage an active caseload while maintaining accurate, organized, and up-to-date case files. Ability to utilize Filevine or comparable legal case management software to document case activity, track deadlines, and manage tasks. Ability to delegate appropriate administrative responsibilities and follow-ups to Case Management Assistants. Ability to collaborate closely with attorneys and support staff to resolve case-related challenges. Ability to conduct additional investigations and gather evidence to strengthen case development. Ability to ensure cases progress efficiently while maintaining a high standard of accuracy and client service. Ability to prepare, review, and proofread case-related correspondence and documentation. Ability to manage daily communications with clients, medical providers, attorneys, and other relevant parties. Ability to maintain confidentiality of sensitive client, medical, and legal information. Ability to ensure all case management activities comply with applicable legal and ethical standards. Pay range and compensation package $30-$55 per hour Equal Opportunity Statement BANA LAW, PC is an Equal Opportunity Employer. We consider qualified applicants without regard to any status protected by applicable federal, state, or local law. #J-18808-Ljbffr