Business Systems Analyst - ERP

About BOA BOA® Technology builds the scientifically proven and patented BOA® Fit System. BOA partners with market-leading brands to make the best gear even better. Each unique configuration is engineered with performance fit at the center to create a precise fit and better connection between an athlete and their equipment — improving performance. BOA® Technology Inc. is headquartered in Denver, Colorado with offices in Austria, Hong Kong, Greater China, South Korea, and Japan. For more information, visit BOAFIT.COM Application Deadline Applications will be accepted through 11/1/26, after which we will begin candidate review. If the deadline is extended, we will update this posting. Overview of Role Reporting to the Business Systems Manager, this role will serve as a primary ERP systems expert at BOA, ensuring the day-to-day stability, reliability, and user experience of NetSuite and its closely integrated supporting systems across our global organization. You will be the first line of response for ERP-related support tickets and incidents, a primary resource for user training and enablement, and a key contributor to audit readiness and compliance activities. You will collaborate with our team of Business Systems Analysts, providing your expertise in NetSuite, and collectively providing development support across BOA’s suite of Business Systems. Beyond day-to-day administration, you will bring your NetSuite expertise to root cause analysis, bug resolution, and the definition of requirements and solution designs that inform new development work led by the Business Systems Team. This role requires extensive hands-on NetSuite experience, can operate with a high degree of autonomy, and takes thorough ownership over the systems they support. Core Responsibilities Reflect and role model BOA’s vision, values and Leadership Model across the team and organization ERP Support & Incident Management Serve as a primary point of contact for ERP support requests and incidents; triage, prioritize, and resolve issues with urgency and clear communication to affected users Perform root cause analysis on recurring issues, distinguishing configuration gaps, data integrity problems, integration failures, and development defects System Administration & Maintenance Collaboratively own day-to-day administration of NetSuite and integrated systems including Boomi, In8Sync, Avalara, CyberSource, Celigo, and others as the ecosystem grows Maintain configurations, roles, workflows, and saved searches Proactively monitor system health, integration reliability, and data quality to identify and address issues before they impact users Audit & Compliance Support Fulfill internal and external audit requests related to ERP data, user access, transaction records, and system configurations Maintain documentation of controls and role assignments in support of audit readiness Requirements & Solution Advisory Leverage NetSuite expertise to contribute to requirements definition and solution design for new development initiatives partnering with the Business Systems Manager to evaluate feasibility and recommend approaches Participate in testing and validation of new configurations, integrations, and development deliverables prior to production deployment User Training & Enablement Develop and deliver NetSuite training for users across North America, Europe, and Southeast Asia Required Qualifications Bachelor’s degree in a Business, Technical, or related field 3+ years of relevant hands‑on experience with NetSuite, including configuration, user management, workflows, and troubleshooting Experience managing a support or ticketing workload, including triage, root cause analysis, and resolution documentation Strong analytical and problem‑solving skills, with the ability to trace issues across system boundaries and identify root causes Ability to communicate clearly with both technical and non‑technical users across a global organization Comfort operating autonomously and managing competing priorities in a lean, cross‑functional team environment Desired Qualifications Experience with one or more systems (or industry equivalents) in BOA's ERP ecosystem: Boomi, In8Sync, Avalara, CyberSource, or Celigo NetSuite Administrator or equivalent platform certification Experience supporting a global user base across multiple regions and time zones Familiarity with audit support, SOX compliance, or similar internal controls frameworks in an ERP context Experience developing and delivering end‑user training programs, including remote and train‑the‑trainer formats Experience working in a mid‑market manufacturing or consumer goods company Overview of Compensation and Benefits Budgeted salary range: $85,000 - $110,000 We will determine salary based on skills and experience in relation to the function of the role, as well as equity to any other employees with similar experience in the same or similar role This role is also eligible for a 10% annual bonus Comprehensive healthcare plans including Medical, Dental and Vision All plans include subsidization from BOA, with one option 100% subsidized by BOA BOA also funds HSA accounts for enrolled employees 3 weeks PTO to start, paid family leave, sick leave, and volunteer time off Matching 401K retirement plan Annual cash benefits for fitness, wellness, and BOA products Eligibility for stock options within 6 months of employment Scholarship opportunities for further education Flexible working schedule that includes both days at home and days in the office when needed Learning and development opportunities Discounts on many outdoor gear brands Dog‑friendly office Flexibility at BOA BOA is committed to the health and well‑being of our employees, and to upholding our values which include caring for each other and for our community At BOA we support both flexibility and connectivity For the majority of the Denver team, a hybrid approach is taken with the option to use a mix of remote work, and in‑office connection days on Tuesdays and Thursdays. Connection Days are where we’re all encouraged to go into the office and reconnect, even if you do not need to access specific equipment or product to do your job. Staying connected is really important, both for your mental health and to continue fostering our amazing BOA community Some roles will require 4‑5 days/week in the office if access is needed to product, equipment, specialized technology etc. We will review any job‑specific requirements during the interview process Physical Considerations for Role We welcome any requests for reasonable accommodations. The information below is meant to provide a general overview of physical considerations, and if you believe you may need an accommodation, please provide more information in your application comments, or contact BOA People & Culture. The following considerations apply to this role: Regularly works in an office‑based environment that is mostly comprised of sitting, and use of standard office equipment EEO Statement Caring for each other and the community are part of our core values. We are dedicated to creating more access and opportunity within the outdoor and professional industries. We are proud to be an equal employment opportunity workplace that focuses on inclusion and creates employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. If you think you meet most of the qualifications listed for the role you are interested in, we actively encourage you to apply. #J-18808-Ljbffr