Utility Billing Clerk

Salary : $36,353.50 - $43,624.20 Annually
Location : Charles Harris Building, 311 Memorial Drive, Danville, VA 24541, VA
Job Type: Full Time Non Exempt Salary
Job Number: 1002574
Department: Finance
Division: Customer Accounts
Opening Date: 10/20/2026
Closing Date: Continuous


Description
Process accurate utility bills and answer telephone queries regarding customer billing; check readings for consumption; check for status of services; generate field investigation orders to the appropriate meter shop; and enter notes or new readings once investigations are completed; assist with creating cycle billing journals.

The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

• Scrutinizes billing journals for cycle bills to verify accuracy by reviewing meter reads for exceptions such as high/low readings, zero usage, and any other anomalies; and generating investigation orders to appropriate divisions for investigations.
• Reviews MVRS exception reports by writing and printing investigation orders to appropriate divisions for unheard meters; check for demands resets; and monitoring inactive meters.
• Assists with creating billing journals to calculate cycle bills after importing readings into cycles on the Customer Information System (CIS); downloading pre-exceptions lists; and verifying totals on meters imported/exported.
• Processes manual and final bills; assists with billing cycle close out; verifying batch totals, due dates, verifying e-bills, etc. prior to update.

ADDITIONAL DUTIES

• Processes final and off-cycle bills; generates customer correspondence;schedules and conducts customer hearings; tracks postage expense and reconciling balance to USPS records; and keys data for new services and OutDoor Lights.
• Monitors for disconnected accounts checking for unauthorized usage or to determine for final billing.
• Reviews and checks meter changes for each cycle; checks meters for two cycles; and files orders if the meters are operating properly after two months.
• Completes assigned learning management courses and attends meetings and training sessions.
• Performs additional duties to support operational requirements as assigned.

Education and Experience
High School Diploma or GED, with knowledge necessary to understand basic operational, technical, or office processes, and over one year up to and including three years of experience.


An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above

Certifications/Licenses

• Valid driver's license and acceptable driving record according to City criteria

Job Knowledge
Basic familiarity with the work to know common principles and terminology and to understand and solve simple problems.

Reading
Intermediate: Ability to read papers, periodicals, journals, manuals, dictionaries, and thesauruses.

Writing
Intermediate: Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.

Math
Basic: Ability to perform the four basic arithmetic operations.


Communication Skills
Requires regular and routine interaction involving exchange and receipt of information.

Independence and Decision-Making
Normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Technical Skills
Work requires the use of standard technical skills appropriate to the work environment of the organization.

Fiscal Responsibilities
No budgetary/fiscal responsibility.

Supervisory Responsibilities
No responsibility for the direction or supervision of others.

PHYSICAL DEMANDS

• Sedentary physical effort, exerting up to 10 lbs. occasionally, occasionally or negligible weights frequently, sitting most of the time.
• Constant sitting, handling; adequate vision, hearing, talking to use computer, telephone and communicate effectively with others.
• Frequent standing, walking, carrying, reaching, fine dexterity, climbing.
• Occasional lifting, pushing/pulling, kneeling, crouching, bending.
• Rare twisting.

NON-PHYSICAL DEMANDS

• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
• Regular and predictable attendance is expected.
• Frequently experiences performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work.
• May occasionally experience time pressure.
• Rarely experiences frequent change of tasks, irregular work schedule/overtime, noisy/distracting environment.

MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE
Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned.

WORK ENVIRONMENT
This work is performed in an office environment where there are no health, safety, or environmental factors. The employee must wear appropriate protective equipment as apparent or assigned, if any.
Accident Insurance
The City provides optional off the job accident insurance through Allstate. This insurance provides reimbursement for treatments associated with a wide array of accidents and injuries, and is available for immediate family members. Premiums are paid entirely by the employee through payroll deduction.

Annual Leave
Employees accrue annual leave hours based on the length of time they work for the City and their duty cycle. Hours are accrued on a semi monthly pay cycle. Employees are not eligible to use annual leave hours during their first six months of employment.

Critical Illness
The City provides optional critical illness insurance through Allstate. This insurance provides a lump sum benefit payment if an employee is diagnosed with a covered illness. Examples include heart attack, stroke, coronary atery by-pass surgery, and so on. Premiums are based on age and tobacco use. Premiums are paid entirely by the employee through payroll deduction.

Cancer Benefit

The City provides optional cancer insurance through Allstate. This insurance provides a benefit payment if an employee is diagnosed with cancer and provides a benefit during cancer treatments. Premiums are paid entirely by the employee through payroll deduction.
Deferred Compensation

The City of Danville offers a 457 plan to employees, which provides an opportunity to set aside a portion of your salary for retirement. Income taxes are not paid on the money your defer until you retire and start using it or leave the City. Enrollment in this plan is optional.

Dental Insurance
Employees have the opportunity to enroll in dental insurance through Delta Dental.There is an option of a Low PPO plan or a High PPO plan, and coverage is available for immediate family members. Employees pay the entire premium for this insurance through payroll deduction.

Direct Deposit
Employees have the option of having their paycheck directly deposited into your financial checking and/or savings account each pay period. Employees may select up to three accounts at the same or different financial institutions for direct deposit.

Disability Insurance
Employees are given the option of selecting Short-term and/or Long-term disability insurance programs through The Standard for protection in the event that they become disabled through a non-work related injury. Premiums are paid entirely by the employee through payroll deduction.

Employee Assistance Program (EAP)
Employees and their dependent family members are eligible to use the City of Danville's Employee Assistance Program (EAP) with Sentara Health. The EAP offers free and confidential counseling services to help employees and their dependants deal with serious problems in their lives such as family or marital disputes, problems with alcohol and/or drug abuse, emotional illness, financial or legal worries, or difficulties with stress on the job. In addition to counseling services, the EAP also provides free legal, financial, and Identity Theft guidance.


Employee Health and Wellness Center
Employees and eligible dependents have access to the CareTeam Health and Wellness Center, which offers high-quality convenient medical care for an extremely low cost- sometimes it is free! City employees have dedicated nurse practitioners that provides primary care, lab services, chronic disease management, health and wellness coaching, and a variety of other things.


Flexible Spending Account
Employees have the option of participating in the flexible spending account (FSA). The FSA allows employees to select a set amount of money to be withheld from their paychecks each pay period for a year to cover certain medical and child care expenses. This money is deducted before taxes are calculated. Money put into the FSA is accessible to the employee through a debit card or through reimbursement.

Health Insurance
The City of Danville is self-insured and offers medical and prescription drug coverage through Gateway Health. This coverage is offered to employees and their dependents. The City pays a portion of the health insurance premiums and the employee pays a portion. Employees have the choice between a traditional PPO plan and two high deductible plans (HDHP). HDHP have an option to enroll in a Health Savings Account (HSA).

Holidays
The City of Danville offers the following paid holidays: New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, 1/2 day Day before Thanksgiving, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, Easter Monday, George Washington Day, Columbus Day, Veteran's Day, and Your Birthday

Retirement System
After five years of employment with the City of Danville, employees are vested in the City's Employees' Retirement System (ERS). ERS is a defined benefit retirement plan with the purpose of providing retirement, disability, and death-in-service benefits. Contributions by employee are mandatory.

Sick Leave

Sick leave is a privilege granted to all full-time employees. Sick leave is accrued on a semi monthly basis.


Term Life Insurance
The City of Danville offers optional group term life insurance benefits to employees through The Standard. The amount of death benefit is the employee's annual salary doubled and rounded to the next highest $1,000 up to a maximum of $200,000. Double indemnity (twice the death benefit) is provided for death by accident. The cost of this benefit is divided equally between the City and the employee, which means that the City pays one-half of the premium and the employee pays one-half of the premium.

Tuition Reimbursement
The City of Danville recognizes the value of educational training, and therefore, provides limited financial reimbursement to employees taking eligible course on their own time. Employees are eligible for tuition reimbursement after their first six months of employment.


Vision Insurance
Employees have the option of enrolling in vision insurance through BlueView Vision. Coverage is available for immediate family members. Employees pay the entire premium for this insurance through payroll deduction.

Universal Life Insurance
The City offers optional universal life insurance benefits to employees through Allstate. Employees can select a benefit amount. Premiums are based on an employee's age and tobacco use. Coverage can be selected for an employee's spouse and children.