SUPPORT SERVICES SPECIALIST

Job Title

Responsible for global user and technical support 24 hours a day through telephone, intranet, and e-mail. Implement and support of computer desktop, laptop, hardware, software and peripherals at the corporate facility. In addition, provide global end-user support on centralized software applications.

Why Work for GEO

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Employee Benefits

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Responsibilities

Summary: Responsible for global user and technical support 24 hours a day through telephone, intranet, and e-mail. Implement and support of computer desktop, laptop, hardware, software and peripherals at the corporate facility. In addition, provide global end-user support on centralized software applications.

Primary Duties and Responsibilities:

• Provides end-user support for laptop, desktop, hardware, software and peripherals
• Supports all remote users accessing centralized applications in coordination with facility IT manager when necessary.
• Monitor and prioritize requests to ensure a timely, accurate resolution.
• Initializes and monitors back-ups for all network servers and AS/400
• Performs data center operations duties on a daily basis according to schedule and keep detailed log of activities.
• Assists the applications group in researching, analyzing, and testing software applications on the intranet
• Tests, documents, implements, and supports all network applications.
• Provides one-on-one guidance training for new corporate users.
• Ensures effective use of internal data processing and automated office systems.
• Keeps abreast of new technological developments in the industry.
• Understands and follows all policies, procedures, and controls as they relate to Sarbanes-Oxley and Information Systems.
• Provides 24 hour on-call support to respond to the Information Systems needs or issues of the organization.
• Performs other duties as assigned.

Qualifications

Minimum Requirements:

• High school diploma or equivalent. Associate's degree in computer science preferred.
• One (1) to two (2) years in a computer support capacity and a strong understanding of networking on multiple platforms. Management may consider education in lieu of experience.
• Excellent verbal and written communication skills.
• Excellent customer service skills. Ability to work with all levels of the organization.
• Must be able to work in a fast paced environment with development and support responsibilities for multiple concurrent projects.
• Must be able to manage time effectively.
• Must be able to work well within a team environment as well as independently.
• Overtime may be required of position.

The GEO Group, Inc.