Customer Service Specialist

Front Counter Person Print Shop AlphaGraphics Portland is a locally owned and operated print shop that takes pride in delivering high-quality printing services to our clients. We offer a range of products, from business cards and flyers to large-format banners and custom print projects. Our team is dedicated to providing excellent customer service and ensuring every job is completed on time and to perfection. We are seeking a friendly, motivated, and customer-oriented Front Counter Person to join our team! This is a customer-facing position where you'll be the first point of contact for clients walking in, calling or emailing for print services. The ideal candidate should enjoy working in a fast-paced environment, be detail-oriented, and have strong communication skills. Key Responsibilities: Greet customers in a friendly and professional manner. Provide information on our printing services and assist with product selection. Process orders, including quoting, invoicing, and processing payments. Handle customer inquiries and troubleshoot issues with print orders. Using automated software tools, follow up on estimates Coordinate with production staff to ensure jobs are completed on time and to customer specifications. Maintain a clean and organized front counter area. Answer phones and respond to email inquiries. Assist with inventory management and ordering supplies as needed. Qualifications: Previous customer service or retail experience preferred. Strong communication and organizational skills. Ability to handle multiple tasks efficiently and with attention to detail. Basic math skills for processing payments and creating quotes. Comfortable using office software (e.g., Microsoft Office, email, etc.). Experience in the printing industry is a plus but not required. A positive, can-do attitude and a team player mentality. Ability to problem solve and be solutions oriented Highly detailed with strong organizational and time management skills Understanding of basic computer software The ability to learn new software quickly Professional customer service demeanor Highly responsive to customer needs Ability to create and maintain customer relationships Ability to coordinate multiple schedules 2-3 years facing customer service experience required High School diploma or GED required, college education in Marketing, Communications or Business preferred Benefits: Competitive hourly wage + potential for performance-based bonuses. Opportunity for growth and advancement within the company. Friendly and supportive work environment.