Operations Manager, Payment Operations

Job Description

What is the opportunity?

The Payment Operations Manager leads and develops a specialized team managing time-sensitive, complex, and exception-based wire transfer processing functions. This leadership role combines operational expertise with team management responsibilities, ensuring excellence in execution, regulatory compliance, and continuous process improvement across domestic and international wire services. This position manages increased operational and compliance risk through structured operational reviews, system checks, adherence to established procedures, and proactive oversight of team activities and process controls. Wire Transfer Operations is responsible for providing excellent, accurate and timely customer service to RBC Wealth Management (RBC WM) branches & complexes, Custody & Clearing, Operations and Corporate areas for supporting wire payment requests, reconciling general ledger accounts, managing bank account departmental ledgers, and supporting phone queue operations.

What will you do?

• Hire, onboard, and train new team members. Supervise and direct time sensitive, complex and/or highly specialized daily work flows to ensure department service levels are met.
• Provide training, coaching, recognition and development for the team members, fostering teamwork and planning for succession.
• Serve as a subject matter expert for payment processes supported by team.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants.
• Address escalated questions independently; seeking assistance from Senior Manager or other Operations resources as appropriate. Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviors that contribute to RBC goals.
• Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
• Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mindset. Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities.

Department Oversight Support

• Conduct payment process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
• Review exceptions to standard payment processing to ensure overall compliance with regulations, firm policies, and accepted business practices.
• Accurately review, verify, and/or record data into technology supporting department processes. Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required.

Process Improvement

• Reduce risk, increase efficiencies, or enrich customer service by suggesting process changes and/or system modifications.

• Participate in business requirement development, UAT testing, end-user training, and implementation support for enhancements and new firm initiatives for changing technology systems supporting department processes.

Training and Documentation

• Develop and provide ongoing training support for team members related to the department's processes and systems. Provide feedback to department leadership team when appropriate.
• Develop and maintain department procedures.
• Ensure team members are aware of any new system functionality changes and document modifications.

What do you need to succeed?

Must-have

• 4-year degree from an accredited university (or equivalent). Or High school diploma (or equivalent) and 4+ years of job-related experience.
• 5+ years of Wealth Management, securities, banking, technology and/or job specific industry experience
• 2+ years demonstrated and sound managerial experience leading and managing a team
• FINRA Securities Licensing (SIE/S99) within 120 days.

Nice-to-have

• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience
• 1+ year prior securities, banking, technology industry and/or job specific related industry experience
• 4-year degree from an accredited university in business, finance or related field
• 1+ year business, finance, customer service and/or accounting/securities experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $70,000 - $130,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

- Drives RBC's high performance culture

- Enables collective achievement of our strategic goals

- Generates sustainable shareholder returns and above market shareholder value

Job Skills
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-20

Application Deadline:

2026-06-04
Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.