Customer Service Manager

Job Description

Job Description

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

The Customer Service Manager will be the first point of contact for customers reaching out via email or other official channels (i.e. phone or social media). This position will resolve inquiries, troubleshoot issues, and ensure every customer has what they need to be able to participate in company events successfully.

The ideal candidate for this role is extremely organized and knows how to multi-task as this position will entail managing customer service needs across multiple brands which will require a strong ability to multi-task. 

KEY RESPONSIBILITIES:

1. Maintain and manage customer records by keeping the company CRM system up to date. 
2. Respond promptly and professionally to customer inquiries.
3. Learn and uphold the company’s customer participation process to ensure customers receive the full event experience. This will include properly engaging with customers prior to the events to provide all necessary information.
4. Become proficient in relevant company database software(s).
5. Provide administrative support to the team where appropriate in preparation for upcoming activities and events.
6. Learn and uphold the company’s culture and standards.
7. Understand company products, services, and brands.
8. Assist with social media efforts where appropriate to cultivate community interaction on relevant company pages and groups.
9. Actively participate in team planning meetings to contribute significant value to company growth and direction.

COMPETENCIES AND QUALIFICATIONS

To perform the job successfully, an individual should demonstrate the following competencies:

• Previous customer service experience. 
• The drive and energy to manage multiple accounts across multiple brands. 
• Excellent verbal and written communication skills.
• Ability to understand client needs and handle customer journey processes.
• A commitment to excellent customer service.
• Strong time management skills.
• Strong multi-tasking skills.
• Proficient computer skills and experience with Google Suite.
• Experience with Groove or other email software is a huge plus! 

Join us in creating unforgettable experiences that leave a lasting impression on our clients and the communities we serve!

\nCompany Description

Event Lab designs and manages a wide range of engaging events and experiential productions ranging from family-friendly fun runs to challenging obstacle courses and themed adventures. We deliver memorable experiences that bring communities together and deliver measurable results for our partners and sponsors.

Company Description

Event Lab designs and manages a wide range of engaging events and experiential productions ranging from family-friendly fun runs to challenging obstacle courses and themed adventures. We deliver memorable experiences that bring communities together and deliver measurable results for our partners and sponsors.