Treatment Coordinator

Job Description

Job Description

Treatment Coordinator

We are seeking a friendly, organized, and motivated Treatment Coordinator to join our dental team. The ideal candidate has excellent communication skills, experience with dental insurance, and is committed to providing outstanding patient care.

Responsibilities:

• Answer incoming calls and assist patients with scheduling and general inquiries.
• Verify dental insurance eligibility and complete insurance breakdowns using Open Dental.
• Present treatment plans, explain insurance estimates, and review financial responsibilities with patients.
• Schedule treatment appointments and help maintain an efficient daily schedule.
• Enter and maintain accurate patient and insurance information in Open Dental.
• Follow up with patients regarding unscheduled treatment and outstanding appointments.
• Collect payments and discuss financing or payment options when appropriate.
• Communicate professionally with patients, insurance companies, and the dental team to ensure a positive patient experience.

Qualifications:

• Previous dental front office or treatment coordinator experience preferred.
• Experience using Open Dental is preferred.
• Knowledge of dental insurance verification and benefit breakdowns.
• Strong customer service, communication, and organizational skills.
• Ability to multitask in a fast-paced environment.