Director - Change Risk Management (Control Management)

Director - Change Risk Management (Control Management)

New York, NY, United States

Phoenix, AZ, United States

Job Description

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The objective of the GCS Control Management Go to Market (GTM) / New Product Governance (NPG) team is to provide subject matter expertise on specific GTM / NPG to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.

The GCS Control Management Risk ID, Assessment, Testing and Reporting team is responsible for identifying, assessing, mitigating, and monitoring Risk to support our business partners in enabling innovation while maintaining a strong and effective control environment. We are seeking aDirector- Change Risk Management & Governance (Control Management) to help shape and strengthen how risk is identified, governed, and managed across strategic business transformation initiatives. In this first-line risk management leadership role, you will partner closely with business, technology, and risk stakeholders across the enterprise to help ensure strategic change initiatives are implemented with strong governance, a customer focus, effective controls, and alignment to enterprise risk standards.

This is a highly visible leadership role offering the opportunity to shape and enhance change risk management frameworks, influence enterprise-wide governance practices, and help drive a proactive risk culture across a complex and evolving business environment. Success in this role requires strong operational risk expertise, executive presence, and the ability to lead cross-functional collaboration in support of business innovation. The ideal candidate brings strong operational risk expertise, strategic thinking, and the ability to lead through collaboration, influence, and change.

Responsibilities

• Lead and develop a geographically distributed team responsible for overseeing change risk management and governance activities across Global Commercial Services (GCS)

• Partner closely with business, technology, and enterprise risk stakeholders to support the successful execution of strategic initiatives within a strong and effective control environment

• Drive the evolution and implementation of new change risk management frameworks, governance practices, and operating standards aligned with enterprise policies and regulatory expectations

• Provide strategic guidance and credible challenge to business partners on operational risk impacts associated with new products, business processes, technologies, and transformation initiatives

• Identify opportunities to strengthen controls, streamline governance processes, and enhance risk management practices to enable efficient and well-managed business growth

• Lead cross-functional coordination across first-line and second-line teams to ensure effective risk identification, assessment, escalation, and resolution throughout the change lifecycle

• Monitor emerging risks, regulatory developments, and industry trends to proactively enhance governance practices and risk mitigation strategies

• Develop and maintain meaningful risk reporting, dashboards, and Key Risk Indicators (KRIs) to support leadership decision-making and ongoing risk oversight

• Champion a culture of proactive risk management, accountability, and continuous improvement across the organization aligned with American Express strategic risk direction

• Support the development and enhancement of business unit procedures, standards, and controls by providing subject matter expertise and operational risk insight

Qualifications

• 6+ years of experience in operational risk management, control management, governance, internal audit, compliance, or related risk disciplines within the financial services industry

• Demonstrated expertise in operational risk frameworks, including risk identification, assessment, control evaluation, issue management, and governance oversight

• Proven ability to lead and develop high-performing teams across multiple geographies and diverse functional backgrounds

• Strong experience partnering with senior business, technology, and risk leaders to influence decision-making and drive effective risk management outcomes

• Strong strategic thinking and problem-solving skills, with the ability to balance risk management discipline and business enablement

• Experience supporting large-scale business transformation, change management, or strategic initiatives within a regulated environment

• Strong understanding of governance practices, regulatory expectations, and enterprise risk management principles applicable to financial services organizations

• Excellent communication, presentation, and stakeholder management skills, with the ability to provide credible challenge and build alignment across senior audiences

• Demonstrated ability to manage multiple priorities in a fast-paced environment while driving execution, accountability, and continuous improvement

• Strong analytical and problem-solving capabilities, including experience leveraging risk metrics, reporting, and Key Risk Indicators (KRIs) to support oversight and decision-making

• Bachelor's degree in Business, Finance, Accounting, Risk Management, Information Systems, Economics, Law, or a related field

Preferred Qualifications:

• Advanced degree and/or professional certifications such as MBA, JD, CIA, CRISC, CRM, PMP, ORM, or other relevant risk and governance certifications

• Experience within large, complex financial services or highly regulated organizations with exposure to enterprise-scale risk management and governance programs

• Strong understanding of operational risk, non-financial risk, control management, and regulatory governance frameworks

• Experience in at least one of the following:?

• Designing, enhancing, or implementing risk assessment methodologies, governance frameworks, and control management practices

• Identifying operational risk exposures across business processes, products, systems, and transformation initiatives

• Proven ability to influence cross-functional stakeholders and drive alignment across business, technology, and risk management teams

• Developing executive-level reporting, dashboards, and Key Risk Indicators (KRIs) to support effective risk oversight and decision-making

• Providing identification of operational risks throughout business processes and systems

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values ( and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site ( .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification 26007025

• Job Category Risk

• Posting Date 05/29/2026, 09:48 PM

• Apply Before 06/13/2026, 04:00 AM

• Degree Level Bachelor's Degree

• Job Schedule Full time

• Job Shift Day

• Locations AMEX World Financial Center, New York, NY, 10285, US18850 N 56th Street Building 1, Phoenix, AZ, 85054, US

• Salary Range $123000 - $215250 annually + bonus + equity (if applicable) + benefits

• Career Area Operational Risk Management and Control Management

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