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Front Office Supervisor-Envue/Residence Inn

$25 - $27 per hour

Blue Sky Hospitality Solutions

Front Desk Supervisor (Hourly) Envue, Autograph Collection (Marriott)

Weehawken, NJ $25$27/hour

About the Role

Envue, an Autograph Collection hotel, is seeking a polished and service-driven Front Desk Supervisor ready to take the next step in their hospitality career. This role is ideal for a strong Guest Service Agent looking to step into leadership or an experienced supervisor who thrives in a fast-paced, upscale environment.

What You'll Do
  • Lead front desk operations during assigned shifts, ensuring seamless guest experiences from arrival to departure
  • Serve as a visible, hands-on leader supporting, coaching, and guiding the front desk team in real time
  • Resolve guest concerns with professionalism, urgency, and a service recovery mindset
  • Ensure adherence to Marriott brand standards and Autograph Collection service expectations
  • Support scheduling, shift coverage, and daily operational needs
  • Monitor guest satisfaction metrics and drive improvements in service delivery
  • Collaborate with Housekeeping, Engineering, and F&B to ensure overall guest satisfaction
  • Assist with training, onboarding, and development of front office associates
What We're Looking For
  • 13+ years of front desk or guest services experience in a hotel environment
  • Prior supervisory experience preferred OR strong readiness to step into a leadership role
  • Experience with Marriott systems (FOSSE, MARSHA, etc.) strongly preferred
  • Strong communication, problem-solving, and guest service skills
  • Professional presence with a passion for delivering elevated guest experiences
  • Ability to work flexible schedules including nights, weekends, and holidays
Why Join Envue
  • Opportunity to grow within a Marriott Autograph Collection property
  • Exposure to a high-touch, upscale guest environment
  • Career advancement within a growing hospitality portfolio
Front Desk Supervisor (Hourly) Residence Inn by Marriott

Weehawken, NJ $25$27/hour

About the Role

Residence Inn by Marriott is seeking a reliable and service-focused Front Desk Supervisor to support daily front office operations. This is a great opportunity for a strong Guest Service Agent ready to grow into a leadership role within a team-oriented, extended-stay environment.

What You'll Do
  • Oversee front desk operations during assigned shifts, ensuring efficient and friendly guest service
  • Act as the go-to leader on shift supporting team members and resolving guest issues
  • Deliver a consistent, welcoming experience aligned with Residence Inn and Marriott standards
  • Assist with scheduling, coverage, and daily operational coordination
  • Handle guest concerns and service recovery with professionalism and care
  • Support training and development of front desk associates
  • Partner with housekeeping and maintenance to ensure guest needs are met
  • Monitor guest feedback and identify opportunities for improvement
What We're Looking For
  • 13+ years of hotel front desk or guest service experience
  • Prior leadership or supervisory experience preferred (or strong readiness to step up)
  • Marriott system experience is a plus
  • Strong interpersonal and organizational skills
  • Team-oriented mindset with a hands-on approach
  • Flexible availability including weekends and holidays
Why Join Residence Inn
  • Stable, team-focused environment with strong guest relationships
  • Opportunity to grow within the Marriott brand
  • Supportive leadership and development opportunities
Vacancy posted 3 days ago
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