Senior Product Manager - Payouts (APAC/EMEA)

Senior Product Manager – Payouts Operations

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

We are looking for a Senior Product Manager – Payouts Operations to own the strategy and execution of the product capabilities that power our day-to-day payouts operations.

This role sits at the intersection of product, operations, and payments performance, with a strong focus on automation. You will partner closely with our Payouts Operations team to design and deliver tools, workflows, and platforms that make our operations more scalable, reliable, and cost-efficient, while improving speed and quality for our merchants and their payees.

You are an outcome-driven Senior PM, comfortable taking ownership quickly, ramping fast on complex domains, and delivering measurable impact in short cycles. You bring strong product judgment, deep stakeholder management skills, experience with internal operations, and a track record of driving automation in high-throughput transactional environments.

What I will be doing?

• Own the vision, strategy, roadmap and execution for Payouts Operations products, including operational tooling, workflows, monitoring, and internal platforms that support global payouts at scale.
• Make end-to-end automation a core lever for impact: identify manual, error-prone processes and design automation strategies (rules, workflows, agents, integrations) that reduce human touch, incident risk, and handling time.
• Partner closely with Payouts Operations, Payouts Product, Engineering, Data, Compliance, and Finance to deeply understand operational pain points and transform them into clear product opportunities.
• Design and ship high-impact improvements quickly, prioritizing initiatives that reduce manual work, incident rates, and time-to-resolution, while improving speed, accuracy, and cost of payouts.
• Define and instrument key operations and performance metrics to guide decisions and demonstrate impact.
• Build and evolve internal tools and processes for case management, workflows, playbooks, exception handling, reversals, and reconciliations to make our operations more predictable, automated, and auditable.
• Work with Ops leaders to standardize and continuously improve processes, aligning product changes with training, documentation, and change-management so that new capabilities and automations are truly adopted.
• Act as the voice of Payouts Operations within Product, ensuring operational resilience, efficiency, and automation potential are embedded in our payouts roadmap and platform decisions.
• Do whatever it takes – from deep-dive analysis to hands-on discovery with Ops – to unblock the teams and ensure commitments are delivered.

What skills do I need?

• Proven experience (5+ years) as a Senior Product Manager in fintech, payments, or high-volume transactional systems, with a track record of shipping products that deliver clear, measurable impact.
• Demonstrated ability to deliver results quickly in complex environments: you can take ownership of a problem, ramp up fast, and produce meaningful improvements in short time frames.
• Strong operations mindset: experience working closely with internal Operations teams (ideally payouts, payments, or financial operations) and familiarity with internal processes, SLAs, and controls.
• Proven experience designing and scaling automation in operational workflows (e.g., rules engines, queues and routing, auto-triage, bulk actions, self-service tools, or L1 automation).
• Deep outcome- and metric-driven approach: you manage to performance, define clear success metrics, and use data to prioritize and validate decisions.
• Excellent stakeholder management skills: proven record influencing and aligning cross-functional partners (Operations, Engineering, Data, Compliance, Finance, Commercial) around a shared roadmap.
• Strong prioritization skills and use of structured techniques (e.g., impact/effort, RICE, cost-of-delay, constrained capacity planning) to focus teams on the highest-leverage work.
• Experience with payments or payouts flows (bank transfers, local rails, alternative payment methods, reversals, reconciliations) is a strong plus.
• Comfortable working with technical products: you can discuss architecture and trade-offs with engineers, understand APIs and data models, and translate operational needs into crisp requirements.
• Excellent written and oral communication skills in English; Spanish is a plus.

What will help you stand out?

• Experience building or evolving internal platforms for operations, such as case management tools, work-allocation/queueing systems, or alerting/monitoring and incident-response workflows.
• Background in payouts, treasury operations, or financial operations in emerging markets.
• Hands-on experience partnering with Data/ML teams on performance and automation initiatives (e.g., anomaly detection, auto-triage, smart assignment, or workload optimization).
• Experience bringing AI-driven automation to operational workflows (e.g., agents for L1 investigations, auto-summaries, suggested actions, or narrative generation for incidents and reversals).
• Strong facilitation skills for process discovery and redesign, using techniques like service blueprints, journey mapping, and value-stream mapping to identify bottlenecks and automation opportunities.

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

• Flexibility: we have flexible schedules and we are driven by performance.
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We've got your back!

Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self-managed focus time with moments of in-person connection in our collaboration hubs.

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don't worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!