Clinical Systems Analyst (Associate/Mid/ Senior)

Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

• Entity: Corporate
• Department: IS- MDS
• Location: Hybrid: Occasional onsite support at healthcare facilities
• Hours: 8hr Days

This position is posted at 3 levels based on experience:

• Associate
• Mid
• Senior

Associate Clinical Systems Analyst:

Position Summary:

The MDS Teams are responsible for the effective implementation, optimization, maintenance, and support of Clinical Systems that integrate with Epic System applications at Penn Medicine. The Associate Clinical Systems Analyst is responsible for assisting with analyzing, implementing, supporting, and maintaining clinical information systems within the Penn Medicine Health System. The incumbent would work closely with healthcare professionals, IT teams, and vendors to ensure the effective utilization of clinical systems to support patient care and improve operational efficiency. The Associate Clinical Systems Analyst is responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Accountabilities:

• Configure and customize clinical systems, perform system testing, and provide end-user training and support including developing, planning, and executing testing for supported applications
• Performs analysis, troubleshooting, and problem solving of simple to complex issues at the technical, interface, and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Collaborates with cross-functional teams such as Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues maintaining compliance with regulatory standards such as HIPAA. Understands integration between various applications and functionality within those applications
• Implement and facilitate scheduled vendor releases, system upgrades, system enhancements, and resolve system defects
• Provides customer service and acts as a liaison between the clinical departments and Information Services. Communicates problems, issues, and potential solutions to team members, clients, and organizational administration. Escalate complex issues as necessary. Clearly defines and articulates to operational stakeholders workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Participates in process to define and document user requirements and system scope. Reviews and collects information regarding potential system enhancements. Maintains thorough documentation of configurations, customizations, and support processes for assigned applications
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. Ensure system changes follow change management procedures and protocols
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Education/Experience:

• H.S Diploma AND 4+ Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation (Required)

OR

• Associates Degree AND 3+ years Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation (Required)

OR

• Bachelors Degree AND 1+ Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation

Clinical Systems Analyst:

The MDS Teams are responsible for the effective implementation, optimization, maintenance, and support of Clinical Systems that integrate with various systems and EHRs at Penn Medicine. The Clinical Systems Analyst is responsible for analyzing, implementing, supporting, and maintaining clinical information systems within the Penn Medicine Health System, working closely with healthcare professionals, IT teams, and vendors to ensure the effective utilization of clinical systems to support patient care and improve operational efficiency. Clinical Systems Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Accountabilities:

• Configure and customize clinical systems, perform system testing, and provide end-user training and support including developing, planning, and executing testing for supported applications
• Performs analysis, troubleshooting, and problem solving of simple to complex issues at the technical, interface, and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Collaborates with cross-functional teams such as Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues maintaining compliance with regulatory standards such as HIPAA. Understands integration between various applications and functionality within those applications
• Implement and facilitate scheduled vendor releases, system upgrades, system enhancements, and resolve system defects
• Provides customer service and acts as a liaison between the clinical departments and Information Services. Communicates problems, issues, and potential solutions to team members, clients, and organizational administration. Escalate complex issues as necessary. Clearly defines and articulates to operational stakeholders workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements. Maintains thorough documentation of configurations, customizations, and support processes for assigned applications
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. Ensure system changes follow change management procedures and protocols
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Education/Experience:

• H.S Diploma/GED AND 6+ Years Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation (Required)

OR

• Associates Degree in IT, Healthcare IT, Management IS, Information Science, Biomedical Engineering, Business Administration, Healthcare Information Management AND 5+ Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation (Required)

OR

• Bachelors Degree IT, Healthcare IT, Management IS, Information Science, Biomedical Engineering, Business Administration, Healthcare Information Management AND 3+ years Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation (Required)

Senior Clinical Systems Analyst:

The MDS Teams are responsible for the effective implementation, optimization, maintenance, and support of Clinical Systems that integrate with Epic System applications at Penn Medicine. The Senior Clinical Systems Analyst is responsible for analyzing, implementing, supporting, and maintaining clinical information systems within the Penn Medicine Health System, working closely with healthcare professionals, IT teams, and vendors to ensure the effective utilization of clinical systems to support patient care and improve operational efficiency. They provide guidance and serve as a resource for other application team members on technical and functional application analysis, defining system requirements, and developing logical data models using best practices for build and configuration, maintenance, and data integrity. Senior Clinical Systems Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Accountabilities:

• Configure and customize clinical systems, perform system testing, and provide end-user training and support including developing, planning, and executing testing for supported applications
• Proactively performs analysis, troubleshooting, and problem solving of simple to complex issues at the technical, interface, and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Collaborates with cross-functional teams such as Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues maintaining compliance with regulatory standards such as HIPAA. Understands integration between various applications and functionality within those applications
• Implement and facilitate scheduled vendor releases, system upgrades, system enhancements, and resolve system defects
• Facilitates relationships between the clinical departments and Information Services. Communicates problems, issues, and potential solutions to team members, clients, and organizational administration. Escalate complex issues as necessary. Clearly defines and articulates to operational stakeholders' workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Defines and documents user requirements, system scope, and roadmap for future enhancements. Reviews and collects information regarding potential system enhancements. Maintains thorough documentation of configurations, customizations, and support processes for assigned applications
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures. Ensure system changes follow change management procedures and protocols
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Education/Experience:

• H.S Diploma/GED AND 8+ years Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation (Required)

OR

• Associates Degree AND 7+ years Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation (Required)

OR

• Bachelors Degree AND Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation (Required)

In addition to the outlined responsibilities and prerequisites for the role, this addendum aims to provide further detail and context regarding the technical requirements and expectations for the position:

• Applications Support Proficiency: The role necessitates a robust foundation in applications support, encompassing an in-depth comprehension of databases and an acute awareness of reporting requirements. Candidates should exhibit proficiency in analyzing, troubleshooting, and enhancing applications to ensure seamless functionality within the healthcare environment.
• System and Hardware Acumen: An adept understanding of system and hardware setup is imperative. The incumbent should possess the capability to configure, maintain, and troubleshoot hardware components relevant to the integration of bedside monitors and EMRs, ensuring the smooth transmission and interpretation of vital signs data.
• Onsite Support Obligation: This position mandates occasional onsite support at healthcare facilities, and various other hospital departments or units. The ability to promptly address system or application issues onsite is fundamental to maintaining uninterrupted functionality within critical healthcare settings.
• Collaborative Mindset: Success in this role heavily relies on teamwork and collaboration. The candidate must exhibit a proactive approach in collaborating with diverse teams, both within the IT department and across healthcare units, to swiftly resolve technical challenges and enhance system performance.
• 24/7 On-Call Participation: Active participation in a 24/7 on-call rotation for supporting a wide array of healthcare applications is mandatory. The role requires a commitment to be available for troubleshooting, issue resolution, and support, ensuring the continuous operation of vital systems within the healthcare environment.
• Experience with clinical and business applications and HL7 protocols is strongly desired.
• Candidates expressing interest in this role should possess a comprehensive understanding of HL7 protocol, and other relevant healthcare-related applications. Additionally, the incumbent should demonstrate strong analytical capabilities, adept problem-solving skills, meticulous documentation practices, and effective communication abilities to excel in this dynamic and crucial position within the healthcare technology landscape.
• The technical aspects mentioned above serve as integral components of this role, emphasizing the need for a candidate equipped with a diverse skill set and the ability to adapt to evolving technical requirements within the healthcare domain.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.