Hotel Front Desk Clerk - Pm & Am Shift

Job Description

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation:

$16 - $17 hourly

Responsibilities:

• Connect with the housekeeping department to ensure guest accommodations are ready
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Field customer complaints when necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications:

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Must have graduated high school, received a GED or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Working knowledge of Microsoft Office and reservation management systems

• Must be able to stand on your feet for 8 hours during a typical shift
• Please only apply if you meet each of these criteria

About Company

Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley.

Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.